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What You'll Do:
- Provide frontline technical support for our products and platforms.
- Troubleshoot hardware, software, and operating-system issues.
- Assist customers with orders, shipments, returns, RMAs, and warranty queries.
What We're Looking For:
- 2+ years of technical support experience and 3+ years of professional computer troubleshooting.
- Strong practical troubleshooting skills across hardware, software, and operating systems.
- Excellent written and verbal English communication skills.
Why You'll Succeed in This Role:
- You enjoy solving problems and helping people in a fast-paced environment.
- You are confident troubleshooting technical issues while remaining patient and professional.
- You can explain technical issues clearly to non-technical customers.