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About the Role:
- As a Help Desk Technician, you will assist clients with technical issues via phone, email, and chat.
- You will build relationships and provide exceptional customer service while troubleshooting hardware, software, and peripherals.
Responsibilities:
- Provide excellent customer service and walk clients through diagnostic procedures.
- Communicate with vendors, perform maintenance, and provide user training.
Qualifications:
- Excellent communication and time management skills.
- 1-2 years of tech support or customer service experience preferred.
Schedule:
- Monday through Friday, 11:00am to 8:00pm EST.
- Rotating Saturday shift as part of on-call rotation.
Darkhorse Tech
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed services, projects, and hardware/software sales. They serve roughly 1400 clients nationwide and foster a service-first, relationship-focused culture.