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Responsibilities:
- Provide Tier 2/3 support for incidents and service requests assigned through the Government-approved ITSM process.
- Diagnose application, infrastructure, network, access, integration, configuration, and performance issues.
- Maintain accurate ServiceNow ticket records from intake through closure.
Requirements:
- Bachelor’s degree in IT, Computer Science, or related field or equivalent experience.
- Minimum of 3 years of relevant Tier 2/3 technical support experience.
- Experience with ServiceNow or comparable ITSM platforms and formal IT service management processes.
Additional Information:
- Must undergo a government-issued background investigation process.
- Ardent is an equal opportunity employer and encourages veterans and people with disabilities to apply.
Ardent
Ardent is a technology and mission services company supporting government clients. It has a mission-focused, inclusive culture and encourages veterans and people with disabilities to apply.