Own global governance and oversight of Major Incident Management functions within Enterprise Technology.
Manage incident resolution, stakeholder communication, and integration with ITSM processes to minimize business impact.
Drive continuous improvement through automation, AI, and data-driven solutions while leading a global team.
NBCUniversal is a leading media and entertainment company that creates and distributes world-class content across film, television, streaming, and theme parks. As a subsidiary of Comcast, it employs tens of thousands globally and fosters an inclusive culture with a focus on community impact and innovation.
Coordinate incident and change management processes to maintain operational stability.
Monitor operational issues and maintain accurate records and documentation.
Collaborate with technical teams and stakeholders to ensure service continuity.
This role is listed on behalf of a partner company that manages all applications and next steps. The partner company is looking for an Operation Support Analyst and offers a contract position with exposure to enterprise-level IT operations. They value collaboration and provide a dynamic environment for team members to grow their IT service management skills.
Serve as Incident Commander across all severities, orchestrating cross-functional response and setting company-wide standards.
Enforce incident response practices at Director/VP level and drive cross-org adoption of best practices.
Mentor other Incident Commanders, own the 12-month incident response strategy, and influence C-level leaders.
Twilio shapes the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is remote-first with a strong culture of connection and global inclusion, employing thousands of people.
Lead high-impact incident response in a complex cloud environment, shaping how Atlassian responds to security events at scale.
Manage a team of 5-8 US-based incident responders, coaching them in investigations, decision-making, and executive communication.
Drive adoption of investigative AI tools and automation to improve triage speed, signal relevance, and operational consistency.
Atlassian creates software products that help teams collaborate globally. The company values diversity and inclusion, with a culture focused on unleashing team potential.
Lead enterprise-wide response to high-risk cybersecurity incidents as Cyber Incident Commander, directing cross-functional efforts and driving containment to resolution.
Provide executive incident leadership by delivering updates to senior leaders and supporting decision-making during incidents.
Strengthen the incident response program through post-incident reviews, root cause analysis, and continuous improvements to response plans and playbooks.
Experian is a global data and technology company that powers opportunities for people and businesses across financial services, healthcare, automotive, and more. The company has a team of 25,200 employees in 32 countries and is known for its award-winning, people-first culture.
Manage delivery of managed services, building mature client relationships and anticipating their needs.
Track key metrics to ensure SLAs are consistently achieved and lead incident response with clear communication.
Ensure accurate invoices, reports, and team tools while proactively identifying risks and driving improvements.
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy with over 30 years of experience, we deliver extraordinary impact by helping clients solve complex business problems with technology.
Lead and develop a support engineering team delivering world-class technical support for US Government customers.
Evolve support processes and tooling in collaboration with other managers and product teams.
Participate in on-call rotation, join customer calls, and coach engineers on complex issues.
GitLab is a DevSecOps platform that helps organizations improve developer productivity and security. Trusted by over 50 million users and 50% of the Fortune 100, it has a remote-first culture focused on values and knowledge sharing.
Monitor security events and provide technical analysis on alerts
Lead information security incidents as Incident Commander, developing response strategies and coordinating across teams
Champion Samsara's cultural principles while delivering security guidance for incident response and insider threat initiatives
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations to harness IoT data for actionable insights and improved operations. They are a recently public company with a culture that encourages rapid career development and a focus on digitizing large sectors of the global economy.
Oversee the enterprise vulnerability management program, including administering Tenable platforms and conducting regular assessments.
Monitor and respond to MDR alerts, investigate security incidents, and coordinate remediation efforts.
Review and approve cybersecurity-related change requests, ensuring security risks are communicated and mitigated.
Loenbro is a trusted, long-term construction lifecycle partner serving thousands of customers across the U.S. They have a national presence with a local approach, and build careers grounded in integrity, teamwork, excellence, and purpose.
Lead end-to-end response to product security incidents, from discovery to disclosure.
Own and evolve 1Password's PSIRT function, including severity frameworks and playbooks.
Drive coordinated vulnerability disclosure and partner with external security researchers.
1Password is a cybersecurity company providing enterprise password management and Unified Access Management, trusted by over 180,000 businesses. With $400M ARR and a remote-first culture, it values collaboration, transparency, and innovation.
Own customer-facing response for high-stakes technical situations and restore confidence in the platform.
Lead cross-functional investigations with R&D and translate technical findings into clear executive communication.
Build and drive critical situation management processes and playbooks for common scenarios.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Trusted by 4,500+ enterprises, they use behavioral AI to stop evolving threats and value diversity and inclusion.
Collaborate with engineering and architecture teams to align technical requirements and support solution design and integration.
Ensure delivered capabilities meet performance, reliability, and security expectations.
Monitor technical dependencies, identify risks, and help drive resolution of technical issues impacting delivery.
Makpar is a comprehensive professional and technical solutions provider for the Federal government, specializing in cloud engineering, data management, cybersecurity, and emerging technologies. The company has a connected and engaged workforce dedicated to delivering mission success for government clients.