Incident Commander

About the Role:

• This position is needed to help own and strategically evolve Twilio's incident response function as one of the company's most senior Incident Commanders.
• You will orchestrate response across a wide range of business functions, not just engineering, and be a senior voice for VPs and C-suite leaders.

Responsibilities:

• Serve as Incident Commander across the full range of severities, including our most critical, cross-functional incidents.
• Enforce incident response practices at the Director and VP level, identify cross-org gaps, and drive prioritization of fixes.
• Mentor and train Incident Commanders and engineering teams, with the goal of removing yourself as a single point of failure.

What We Offer:

• Competitive pay, generous time off, ample parental and wellness leave, healthcare, and a retirement savings program.
• A remote-first work environment with a strong culture of connection and global inclusion.
• Opportunities to shape the 1-3 year strategic vision for incident response process and tooling.