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Role Overview:
- Leads incident management for FSA IAM systems, ensuring quick detection, response, and resolution.
- Coordinates with internal teams and external partners to minimize disruption to users and services.
- Provides clear communication and reporting during incidents.
Key Responsibilities:
- Opens incident tickets, joins calls, examines logs, and provides updates to leadership during major incidents.
- Performs real-time technical analysis, reviews analytics for possible breaches, and escalates COTS/GOTS issues.
- Supports incident management reporting and participates in security incident management.
Required Qualifications:
- Strong knowledge of IT incident and problem management processes.
- Excellent ability to remain calm and lead under pressure during major incidents.
- Solid technical understanding of identity and access management systems.
About PingWind:
- PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business focused on federal government services.
- They offer comprehensive benefits including 401k, parental leave, and wellness programs.
PingWind
PingWind is a Service-Disabled Veteran-Owned Small Business delivering services to the federal government in cybersecurity, development, IT infrastructure, and supply chain management. They have offices in Northern Virginia and Huntsville, AL and offer a range of benefits.