Administer and maintain Appian Platform environments for the Army Contract Writing System (ACWS).
Manage user access, roles, and permissions in coordination with security and program policies.
Troubleshoot complex Appian application, integration, and performance issues with cross-functional teams.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed. Headquartered in Tysons, Virginia, LMI serves defense, space, healthcare, and energy sectors with a focus on agility and collaboration.
Resolve technical cases for customers, troubleshooting unexpected behaviors and answering questions about the ServiceNow platform.
Use various diagnostic tools and technologies (web, chat, email, phone) to provide amazing customer support with empathy and excellent communication.
Manage challenging issues, coordinate with additional teams for complex cases, and provide input on process and product improvements.
Armis from ServiceNow protects the entire attack surface and manages an organization's cyber risk exposure in real time, combining with ServiceNow's security capabilities to build an autonomous defense platform. ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better, with an AI-native culture.
Provide Level 2 technical support across assigned clients within the CMMC Service Delivery pod, resolving issues across Microsoft 365, Google Workspace, endpoints, identity, and security platforms.
Troubleshoot and resolve technical issues while maintaining clear ticket documentation and adhering to established escalation and change management procedures.
Deliver technical support in accordance with CMMC, NIST SP 800-171, and other security requirements, handling Controlled Unclassified Information (CUI) with care.
SugarShot is a managed services provider (MSP) and part of Treeline, a technology services organization spanning managed IT, cybersecurity, compliance, and advisory services. They are building a dedicated Technical Services pod to support clients with CMMC and other regulated technology requirements.
Provide prompt technical assistance to customers via ticketing, web meetings, or phone.
Troubleshoot and resolve customer issues end-to-end, building deep product expertise on a SaaS platform.
Document interactions and partner with Engineering to escalate complex technical issues.
Flashpoint is a pioneering leader in threat data and intelligence, empowering enterprises and government agencies to confront security challenges. It fosters a culture of diversity, inclusion, and belonging, with a globally distributed team.
Design and implement solutions for new features and system integrations within the ServiceNow platform.
Configure, enhance, and maintain ServiceNow implementations across ITSM, ITOM, and ITAM modules.
Develop automation and integration solutions and collaborate with stakeholders to ensure mission-driven delivery.
DSA is a government contracting firm that provides technology solutions and support to military and defense customers. The company values security and mission-driven work, and employs a team of professionals dedicated to innovation and collaboration.
Design, develop, and maintain Appian applications including SAIL interfaces, process models, and integrations.
Translate functional requirements into scalable, efficient solutions supporting contract writing and business processes.
Collaborate with cross-functional teams in an Agile environment to deliver high-quality federal systems.
Our partner company focuses on building and enhancing mission-critical applications supporting federal contracting and acquisition operations. The company size and culture are not detailed, but the role emphasizes collaboration in a structured Agile and DevSecOps environment.
Deliver white glove IT support by promptly responding to Service Requests and Incidents across multiple channels with a target of 80% first-contact closure rate.
Troubleshoot and resolve issues related to computer hardware, operating systems, and company-approved applications.
Implement software and hardware updates and assist in developing Support Center documentation using Confluence and ServiceNow.
Veolia is the top-ranked environmental company in the US, offering water, waste, and energy management services. It has more than 10,000 employees across North America.