- Triage and resolve customer tickets while managing the service queue.
- Partner with internal teams to address complex issues and support deployments.
- Identify recurring issues and document processes to improve support.
SOVRA
2 open remote positions
SOVRA is a leading public procurement platform trusted by over 7,000 government agencies and 1 million suppliers across North America. The company values efficiency, compliance, and transparency, and fosters an inclusive, equitable workplace.
Open Positions
- Lead the Proposal Desk and Sales Operations function, owning the RFP response process and sales tools adoption.
- Manage a small team including an RFP coordinator, writer, and Sales Ops Analyst, setting direction and accountability.
- Drive sales enablement, reporting, and process improvement in partnership with sales leadership.