Similar Jobs
See allTechnical Support Specialist II
ConnectWise
Philippines
Customer Service
Virtualization
Linux
Senior Technical Support Specialist
Entrust
India
Linux
VMware
Salesforce
Software Support Specialist
CerebriOS
Global
Troubleshooting
B2B SaaS
Zendesk
Remote Support Engineer
Securitas Technology
UK
Networking
MS Office
Communication
Technical Support Engineer
Zscaler
US
SAML
TCP/IP
Key Responsibilities:
- Provides support to partners with a high attention to detail, researching and documenting issues.
- Interacts with partners via email, phone, chat, cases, and remote sessions.
- Manages a queue of resolving support cases and escalates trending issues.
Required Skills:
- Hands-on experience with SentinelOne, Bitdefender, and RMM tools.
- Troubleshooting in Windows workstation and server environments.
- Strong customer service and communication skills.
Preferred Qualifications:
- Basic understanding of IT, CRM, and ERP markets.
- 1+ years of experience in a technical service-oriented position.
- 1+ years troubleshooting Windows and Linux servers.
ConnectWise
ConnectWise is a global software company that helps over 45,000 technology solution providers manage their businesses, automate service delivery, and remotely control technology. With over 3,000 colleagues across North America, EMEA, and APAC, the company fosters an inclusive, positive culture valuing diverse perspectives and skills.