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Technical Support Troubleshooting Windows

General Summary:

  • Assists partners in diagnosing and resolving product issues or questions.
  • Works with cross-functional teams to troubleshoot and document issues.
  • Ensures partners have a positive experience with products.

Essential Duties & Responsibilities:

  • Provides support to cross-functional teams with high attention to detail.
  • Researches, analyzes, and documents findings.
  • Interacts with partners via email, phone, chat, and remote sessions for technical support.

Knowledge, Skills, and Abilities:

  • Ability to work independently with general supervision.
  • Strong customer service and communication skills.
  • Familiarity with backup technology, virtualization, cloud, and operating systems like Linux.

Preferred Qualifications:

  • Basic understanding of IT, professional services, CRM, and ERP markets.
  • Bachelor's degree in related field or equivalent experience.
  • Experience troubleshooting Windows and Linux servers.

ConnectWise

ConnectWise is a global software company that helps over 45,000 technology solution providers manage their businesses, sell efficiently, automate service delivery, and remotely control technology. With over 3,000 colleagues across North America, EMEA, and APAC, the company fosters an inclusive, positive culture that values diverse perspectives and skills.

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