Provides technical support to partners via email, phone, chat, and remote sessions to diagnose and resolve product issues.
Monitors backup, off-site, and critical service failure events, investigating and escalating incidents as needed.
Maintains a knowledge base of products and services, documents interactions, and identifies trending issues for leadership and development.
ConnectWise is a global software company that helps over 45,000 technology solution providers manage their businesses, sell efficiently, automate service delivery, and remotely control technology. With over 3,000 colleagues across North America, EMEA, and APAC, the company fosters an inclusive, positive culture that values diverse perspectives and skills.
Manage and resolve customer support cases for Entrust software products with professionalism and timely communication.
Troubleshoot technical issues on Linux appliances running on VMware and other hypervisors via screen shares and knowledge bases.
Collaborate with Engineering, Sales, and Product teams to advocate for customers and drive continuous improvement.
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. They serve customers in over 150 countries and employ a diverse global workforce focused on collaboration and innovation.
Respond to customer questions about CerebriOS software products and guide users through features, settings, and workflows.
Troubleshoot common software and account-related issues, investigate reported problems, and document support requests and resolutions.
Escalate complex issues to internal teams, follow up with customers, and help create product guides, FAQs, and support documentation.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. The company fosters a remote-first working environment with a focus on intuitive technology and practical business workflows.
Provide remote diagnosis and triage of systems installed in the field.
Keep excellent records of customer and engineer interactions via the ticket system.
Test software releases and apply fix releases to customer systems.
Securitas Technology provides security solutions and services to make the world a safer place, driven by integrity, vigilance, and helpfulness. It is part of a global team of over 375,000 professionals, fostering empowerment, innovation, and growth.
Provide first-line phone and email consultation to debug complex security and network problems.
Partner with Engineering to assist customers with testing and troubleshooting.
Document incident resolutions in the technical support database and mentor other engineers on advanced troubleshooting.
Zscaler accelerates digital transformation with a cloud security platform that protects organizations from cyberattacks and data loss. The company is the world's largest inline cloud security platform, distributed across 160+ exchanges globally, and fosters a culture of ownership, collaboration, and continuous feedback.
Act as a senior technical point of contact for executive and VIP customers, driving clear communication during complex escalations.
Provide deep technical troubleshooting for Windows and Active Directory integration challenges using evidence-based methods like log analysis.
Collaborate with internal teams and mentor peers while managing high-priority support tickets and on-call rotations.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company is remote-first with teams in over 15 countries, fostering a culture of human connection and innovation.
Lead, coach, and develop the Remote Support team to ensure consistent, high-quality technical support across client environments.
Oversee daily operations, ticket queues, and incident response to drive accountability to SLAs and KPIs.
Partner with Systems, Projects, Security, and leadership teams to ensure seamless service delivery and alignment.
Coretelligent partners with growing, highly regulated organizations to provide secure, dependable IT environments. The company has strengthened its leadership team and modernized service delivery, focusing on long-term client outcomes.
Serve as a senior technical point of contact for enterprise customers, resolving complex identity and directory issues.
Apply advanced diagnostic techniques to troubleshoot Windows and Active Directory integrations.
Collaborate with cross-functional teams to improve customer outcomes and support practices.
The company offers a platform for identity and directory management in a SaaS environment. It fosters a culture of collaboration, continuous learning, and remote work across a global distributed team.
Lead adoption and implementation for platinum-level customers, ensuring value realization.
Build trusted relationships with technical stakeholders and act as customer advocate.
Stay current on integrations and serve as a subject matter expert.
ServiceNow is an AI platform that automates workflows for 85% of the Fortune 500. They have a collaborative, AI-driven culture focused on innovation and customer success.
Provide world-class technical support for desktops, laptops, medical devices, and software across Henry Ford Health locations and remotely.
Troubleshoot, research, diagnose, resolve, and escalate complex technical issues while safeguarding security.
Contribute to projects, test new technologies, and support knowledgebase growth and new hire training.
Henry Ford Health partners with millions on their health journey across Michigan and the world, offering a full continuum of services from primary to specialty care. With 13 hospitals and hundreds of ambulatory locations, it's one of the nation's most respected academic medical centers based in Detroit.
Provide first-point-of-contact IT support to internal staff across EMEA via remote channels.
Manage onboarding, offboarding, hardware provisioning, and troubleshooting of IT equipment.
Collaborate with the Corporate IT team to ensure prompt resolution of IT inquiries for a global workforce.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains. With over 2000 employees worldwide and multiple global offices, we are serious about culture, technology, customers, and not taking ourselves too seriously.
Manages and maintains IT infrastructure to ensure high availability, security, and performance.
Diagnoses complex hardware, software, and network issues and implements resolution.
Leads system upgrades, patches, and disaster recovery planning to protect data integrity.
US Anesthesia Partners is a large provider of anesthesia services across the United States. They focus on clinical excellence and operational efficiency, with a culture that prioritizes collaboration and patient care.
Provide first-line support for client issues via phone, email, and alerts.
Troubleshoot Windows PCs, servers, and network issues, including Active Directory and DNS.
Document all work in IT Glue and assist with endpoint security and email management.
They are a growing Managed Services Provider known for their responsive, people-first approach to IT support. Their clients count on them not just for technical fixes, but for a team that communicates clearly and treats every issue with care.
Provide Tier 2/3 support for incidents and service requests through the Government-approved ITSM process.
Diagnose and resolve application, infrastructure, network, access, integration, configuration, and performance issues.
Maintain ServiceNow records, communicate status, and contribute to root-cause analysis and service improvement.
Ardent is a technology and mission services company supporting government clients. It has a mission-focused, inclusive culture and encourages veterans and people with disabilities to apply.
Monitor security tools and investigate alerts to maintain situational awareness.
Manage vulnerability management platform and coordinate remediation of security vulnerabilities.
Conduct security awareness training and assist with incident response and reporting.
The organization is committed to maintaining robust information security practices. With a team of skilled professionals, it promotes a culture of continuous learning and adherence to high ethical standards.
Handle IT support requests from internal end users, ensuring timely resolution.
Create accounts and configure hardware as part of the on-boarding process.
Manage and monitor internal IT assets to ensure accurate inventory records.
JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. With teams in over 15 countries, we are a remote-first company that values human connection and out-of-the-box thinking.
Provide advanced support for network and security incidents and service requests.
Lead implementation of change requests and project tasks including maintenance, software upgrades, and hardware replacements.
Troubleshoot complex networking and security issues across customer environments.
Kerv's Connected Cloud team brings together deep expertise in cloud, networking, and managed services to help organizations run their infrastructure with confidence. They focus on creating resilient foundations and value customer first, teamwork, and doing the right thing.