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UK

  • Provide remote diagnosis and triage of systems installed in the field.
  • Keep excellent records of customer and engineer interactions via the ticket system.
  • Test software releases and apply fix releases to customer systems.

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20 jobs similar to Remote Support Engineer

Jobs ranked by similarity.

US

  • Design and support security solutions for new and existing clients alongside internal and external teams.
  • Review architectural, electrical, and security engineering plans to develop system installations, upgrades, and conversions.
  • Maintain familiarity with current and emerging electronic security technologies such as access control, video surveillance, and intrusion detection.

i2G Systems specializes in advanced physical electronic security and life safety solutions, including surveillance, access control, intrusion detection, and anti-drone technologies. The company fosters a culture of innovation and growth, and is an Equal Opportunity employer with a focus on high-security industries.

UK

  • Provide advanced support for network and security incidents and service requests.
  • Lead implementation of change requests and project tasks including maintenance, software upgrades, and hardware replacements.
  • Troubleshoot complex networking and security issues across customer environments.

Kerv's Connected Cloud team brings together deep expertise in cloud, networking, and managed services to help organizations run their infrastructure with confidence. They focus on creating resilient foundations and value customer first, teamwork, and doing the right thing.

UK 5w PTO

  • Monitor networks, servers, and devices for suspicious activity and respond to priority alerts within SLAs.
  • Analyze threats, conduct incident investigations, and develop automated playbooks for handling threats outside business hours.
  • Collaborate with the InfoSec team and other departments to ensure network security and contribute to documentation and policy review.

NEC Software Solutions is part of global tech giant NEC Corporation, providing software that helps dispatch ambulances, support families, and keep trains moving. With over 3,000 employees, they work with governments, hospitals, and police forces to push technological boundaries.

Global

  • Maintain and administer customer networks, systems, and infrastructure for reliability and security.
  • Monitor network performance, identify issues, and implement improvements.
  • Provide technical support and troubleshooting, including onsite assistance when needed.

The client is a technology services organization focused on delivering reliable, secure, and responsive IT support to its customers. The team works across network infrastructure, systems, security, and cloud technologies, with a strong emphasis on maintaining high-performing customer environments.

US

  • Be the subject matter authority on Verkada's full product suite and articulate value to customers.
  • Overcome technical objections and secure the technical win throughout the sales process.
  • Present solutions to all levels of customer organization, from C-level executives to IT managers.

Verkada provides an integrated AI-powered platform for video security, access control, and other physical security solutions. With over 30,000 customers and a $5.8B valuation, the company is rapidly scaling its impact across 170+ countries.

India

  • Configure, monitor, and maintain cloud and network environments including AWS, Azure, and GCP.
  • Troubleshoot complex infrastructure and connectivity issues while applying cybersecurity best practices.
  • Collaborate with cross-functional teams to ensure reliability, security, and operational efficiency.

Our partner is a technology company that provides secure, reliable infrastructure solutions. They operate as a fully remote team with a collaborative culture.

Global

  • Provides support to partners via email, phone, chat, and remote sessions, diagnosing and resolving product issues.
  • Researches, analyzes, and documents findings, maintaining a knowledge base of products and services.
  • Acts as an escalation point for complex issues and guides junior team members.

ConnectWise is a global software company that helps over 45,000 technology solution providers manage their businesses, automate service delivery, and remotely control technology. With over 3,000 colleagues across North America, EMEA, and APAC, the company fosters an inclusive, positive culture valuing diverse perspectives and skills.

US

  • Serve as a technical subject matter expert for building automation and control technologies.
  • Support System Integrators, end-user customers, and sales teams with technical guidance and training.
  • Collaborate with engineering and product teams to drive adoption of IoT, APIs, and containerized technologies.

Our partner provides building automation and control technologies, helping system integrators and customers adopt IoT and API-driven solutions. The company fosters a collaborative, team-oriented remote culture with opportunities to learn from experienced technical professionals.

Romania

  • Provide expert technical support, installations, and maintenance for Brainlab systems at hospitals and clinical sites.
  • Offer remote and on-site troubleshooting, diagnostics, and proactive service checks for optimal device functionality.
  • Collaborate with sales, engineering, and clinical support teams while documenting service activities accurately.

Brainlab develops, manufactures and markets software-driven medical technology for improved, less-invasive patient treatments. Around 2400 dedicated employees across 25 locations worldwide, the company values curiosity, authenticity, and usefulness.

$106,000–$135,000/yr
US Unlimited PTO

  • Lead technical implementation of Blumira's security platform for new and existing customers.
  • Design tailored security solutions and provide hands-on guidance for integrations.
  • Conduct security assessments, troubleshoot complex challenges, and create security roadmaps.

Blumira is a security operations platform built for growing teams, integrating comprehensive visibility, tools, and expert guidance. Our team is passionate about putting resilience in reach for every organization, fostering a supportive culture with experienced SaaS security leaders.

$105,000–$105,000/yr
US

  • Act as the primary escalation point and technical lead for complex incidents.
  • Enhance monitoring by tuning alerts, refining detection logic, and automating workflows.
  • Mentor junior engineers and document incident response procedures.

DYOPATH is a managed security services provider that helps organizations defend against evolving cyber threats through security operations and monitoring. The company fosters an award-winning culture guided by its L.O.V.E. philosophy, emphasizing teamwork, respect, and professional growth.

$142,000–$162,000/yr
US

  • Own security, identity, and email systems while managing network infrastructure for a distributed workforce.
  • Administer and secure Okta, cloud email platforms, firewalls, routing, and switching with a security-first approach.
  • Collaborate with Security and Help Desk to resolve escalated incidents and maintain alignment with security standards.

Horizon3 is a fast-growing, remote cybersecurity company that helps organizations proactively find, fix, and verify exploitable attack vectors through its NodeZero platform. It is a fusion of former U.S. Special Operations cyber operators and startup engineers, committed to a culture of respect, collaboration, ownership, and results.

US

  • Monitor security tools and analyze logs, alerts, and data for suspicious activity.
  • Investigate potential threats, determine if alerts are real incidents, and identify vulnerabilities.
  • Contain threats, remediate vulnerabilities, document findings, and report to management.

Mercury Insurance helps people reduce risk and overcome unexpected events by providing insurance solutions for over 60 years. They are a midsize employer recognized as one of America's Best Midsize Employers for 2026, fostering a collaborative and inclusive culture.

$115,000–$150,000/yr

  • Manage day-to-day security operational availability and supportability of a 24x7x365 infrastructure.
  • Make recommendations on enhancements to security hardware, software, and tools, and perform risk analysis.
  • Configure, implement, monitor, and support security software/systems including firewalls, VPNs, IDS/IPS, DLP, etc.

eMoney Advisor is a wealth management system that offers transparency, security, mobile access, and superior organization. We serve more than 109,000 financial professionals and support over 6 million end clients, fostering a culture that values diversity and inclusion.

India 4w PTO

  • Manage the information security ticketing process and serve as initial point of contact for security events.
  • Provide technical support, investigate alerts, and document resolutions.
  • Collaborate with GRC and other teams to improve security processes and awareness.

The partner company is a distributed organization focused on information security. The company size is not specified, but it offers a remote-first culture with comprehensive benefits.

Americas

  • Lead adoption and implementation for platinum-level customers, ensuring value realization.
  • Build trusted relationships with technical stakeholders and act as customer advocate.
  • Stay current on integrations and serve as a subject matter expert.

ServiceNow is an AI platform that automates workflows for 85% of the Fortune 500. They have a collaborative, AI-driven culture focused on innovation and customer success.

US

  • Provide technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve software issues related to the ICIMS platform.
  • Document and escalate complex problems to appropriate teams.

ICIMS is a talent acquisition technology company that provides cloud-based recruitment software solutions. They have a diverse workforce and are committed to creating an inclusive environment for all employees.

Philippines

  • Act as the single point of contact for on-site and remote users for technical incidents and service requests.
  • Provide first-level support for PCs, hardware, software, and network issues, ensuring timely resolution.
  • Log and manage helpdesk tickets, monitor system alerts, and escalate issues to tier-2/3 teams as needed.

Skyrise is a company operating in the IT park in Cebu City, Philippines, providing support services. The company's size and culture are not specified, but they emphasize compliance, customer service, and internal collaboration.

US

  • Own network architecture and engineering standards across enterprise switching, routing, wireless, firewalls, and voice/telephony infrastructure.
  • Serve as Tier 3 escalation authority for major network incidents, diagnosing and resolving complex issues.
  • Provide technical mentorship to network engineers and collaborate with security, systems, and project teams on integrated solutions.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through objective skill alignment. The company operates remotely with a focus on efficient recruitment and fair evaluation.

Poland

  • Lead investigation and resolution of complex cybersecurity incidents in the Security Operations Centre.
  • Analyze and correlate security events from SIEM, IDS, EDR, and other sources.
  • Conduct digital forensic investigations and provide expert guidance throughout the incident response lifecycle.

Eurofins Scientific is an international life sciences company providing analytical testing services to make life and the environment safer, healthier, and more sustainable. With over 65,000 employees across 950+ laboratories in 60 countries, they are a global leader in testing and laboratory services.