Serve as the single point of contact for both on-site and remote users regarding problems and inquiries.
Act as the first line of defense for all technical incidents and service requests.
Ensure strict compliance with all policies and procedures associated with IT, Facilities, and the Helpdesk.

Technical Support:

Deliver broad first-level support for PCs, desktop hardware, software, and Ethernet networking technologies.
Troubleshoot basic network connectivity, TCP/IP, IP networking, and general mobile device issues.
Monitor system alerts and alarms using enterprise tools such as SolarWinds Orion.

Internal Partnerships & Client Support:

Display advanced interpersonal communication skills to collaborate effectively with technical and non-technical personnel.
Build and maintain excellent working relationships with internal teams to ensure service desk delivery meets customer needs.
Respond promptly to client inquiries and provide step-by-step guidance to resolve hardware, software, and operational questions.

Skyrise

Skyrise is a company operating in the IT park in Cebu City, Philippines, providing support services. The company's size and culture are not specified, but they emphasize compliance, customer service, and internal collaboration.

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