Network Support Analyst Intern

Internship Summary:

• Build valuable skills through immersive classroom learning, off-site training, and collaborative capstone project.
• Develop career with mentorship, networking, and hands-on experience in real-world projects.
• Make a significant impact within the organization.

Position Summary:

• Ensure network connectivity and resolve computer problems for customers.
• Provide assistance with everyday use of computer hardware and software.
• Work via telephone, in person, or remotely.

Key Responsibilities:

• Monitor, analyze, and resolve first-level network incidents and report on network device problems.
• Take client calls and troubleshoot issues with PCs, Cisco IP Phones, mobile devices, printers, and network equipment.
• Escalate tickets to NOC when appropriate and follow up on open tickets until resolution.