Own escalated Tier 2 technical cases across networking, firewall configuration, and hardware troubleshooting.
Partner on the rollout and optimization of Zendesk AI Co-Pilot and support automation tooling.
Build and maintain internal troubleshooting guides, Help Center content, and coach Tier 1 team members.
Rockbot is an omnichannel media platform that provides integrated solutions for music, TV, digital signage, and advertising. Backed by investors including Google and Universal Music Group, the company serves businesses from local shops to national brands.
Respond to incoming support requests via phone, email, and chat, logging all interactions in the ticketing system.
Provide first-level technical support for desktops, laptops, software, Microsoft 365, Active Directory, and basic network issues.
Escalate complex issues and ensure timely resolution, following up with customers to ensure satisfaction.
DYOPATH is an IT service company that provides technical support and solutions. The company has an award-winning culture with a L.O.V.E. philosophy, investing in employee development and fostering a respectful team environment.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log all interactions in the ticketing system and escalate when needed to ensure timely resolution.
Follow up with users to confirm satisfaction and pursue ongoing training and certifications.
DYOPATH is an IT service company that helps people solve tech challenges, guided by its L.O.V.E. philosophy. They have an award-winning culture that invests in employee growth and fosters a respectful, collaborative environment.
Act as primary technical resource for less complex issues, resolving configuration and networking challenges.
Manage high-velocity ticket queue with focus on fast response and resolution times.
Drive positive user outcomes through clear, empathetic technical guidance and cross-functional collaboration.
Tailscale makes secure networking effortless, enabling teams to interconnect people and devices anywhere. Founded in 2019 and fully distributed, we are backed by top venture firms and value flexibility, diversity, and remote-first culture.
Provide 24x7x365 network support, including incident response, break/fix troubleshooting, and configuration changes for customer environments.
Troubleshoot Cisco and Fortinet firewalls, switches, routers, VPNs, and wireless infrastructure in a managed services setting.
Collaborate with external vendors and telecom providers to resolve hardware, circuit, and connectivity issues while following ITIL processes.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates as a tech-enabled recruitment service, processing applications and shortlisting top candidates for partner employers.
You will be the first line of defense and delight for our customers, rapidly responding to high-stakes event issues.
You will investigate real problems, reproduce them, and create workarounds when no fix is available in time.
You will collaborate closely with Engineering to keep the product experience at the highest standard.
SpotMe is a leading B2B event platform that helps enterprises deliver CRM-connected, high-quality experiences across in-person, virtual, hybrid events, and webinars. We are a global team focused on supporting mission-critical events with a culture of rapid response and ownership.
Resolve customer support tickets and troubleshoot system health issues across gateways, nodes, buttons, and connectivity.
Provide onsite technical support for system health checks and go-live stabilization when remote resolution is insufficient.
Collaborate with Field Services, Customer Success, and Engineering to hand off issues and improve support documentation.
Canopy provides IoT and RTLS solutions for monitoring and support in environments like healthcare. The company fosters a collaborative culture focused on technical excellence and customer satisfaction.
Provide first-level support for POS hardware/software and PAR products.
Resolve operational and technical issues quickly and efficiently.
Log and manage incidents using service management tools.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. With over four decades of experience, the company fosters a culture of innovation and development from within.
Monitor system-generated alerts and respond to support requests via phone, email, and ticketing systems.
Triage infrastructure, endpoint, network, and security alerts while troubleshooting first-level technical issues.
Collaborate with Tier 2 and Tier 3 technicians and maintain accurate ticket documentation for escalations.
Our partner is a technology-focused organization that delivers managed IT and network operations services. They foster a collaborative remote culture and support career growth through continuous learning and certification reimbursement.
Respond to customer enquiries through phone, email, web requests, and support channels.
Investigate technical issues, identify solutions, and guide customers through corrective actions.
Accurately record customer interactions, issues, and resolutions within CRM and support systems.
Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, the company fosters a culture of curiosity, courage, and commitment.
Provide timely, professional customer service to federal government customers in a 24x7x365 support model.
Manage customer cases and requests using CRM platforms, ensuring accurate documentation and resolution.
Coordinate non-technical post-sales support including account access, licensing, warranties, and logistics.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. It is a platform that facilitates job applications and emphasizes efficiency and fairness in recruitment.
Support daily trade lifecycle activities for equities, fixed income, and options.
Monitor and troubleshoot FIX connectivity and network issues affecting trading flows.
Assist with client onboarding, certification, and incident resolution.
Our partner is a financial services firm that supports daily trading operations and client connectivity across capital markets. They are a US-based company offering a remote work environment in a collaborative technical team.
Provide technical support to clients via cases and chat, ensuring efficient resolution.
Develop subject matter expertise in RainFocus technology and maintain ownership of each case.
Collaborate with internal teams to accelerate issue resolution and deliver timely updates.
RainFocus provides an industry-disrupting software platform for in-person, virtual, and hybrid events, serving Fortune 500 companies like Adobe, Cisco, and IBM. The company is well-funded, rapidly growing, and fosters a culture that cares about employees, customers, and the world.
Coordinate network outages with Voice, IP, Transport, and Local Operations teams to ensure quick resolution.
Perform event notifications for internal teams and external customers during outages.
Diagnose and resolve escalated network performance issues while supporting root cause analysis.
Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. They are expanding access to high-speed internet with a fast-paced, collaborative culture focused on making an impact.
Provide second and third level technical support for Cisco Enterprise Collaboration infrastructure and endpoints.
Troubleshoot and resolve device problems for MSC customers and collaborate with other engineers.
Mentor and assist in management, testing, and deployment of new technologies.
ePlus is a technology solutions company that provides managed services and engineering-centric solutions. Their team is passionate, skilled, and driven to deliver solutions that make a real difference.
Proactively monitor all production networks, applications, and services.
Respond to and resolve alerts/alarms according to standard operating procedures.
Escalate alerts/issues to appropriate support teams and work towards timely resolution.
IDT Corporation is a global communications company founded in 1990, providing prepaid communication and payment services and international voice carrier services. They employ over 1800 people across 20 countries and have a culture that encourages in-house entrepreneurs.
Operate as the NOC’s first point of escalation for any issues raised within or out of shift that need further assistance or feedback.
Ensure NOC shift operations are executed properly and according to pre-defined SLAs.
Manage NOC’s shift schedule including PTO requests and act as focal point for administrative issues.
LivePerson is a global leader in enterprise conversations, providing a Conversational Cloud platform for brands like HSBC and Chipotle. The company powers nearly a billion interactions monthly and fosters an inclusive workplace culture that encourages collaboration and innovation.
Maintain and administer customer networks, systems, and infrastructure for reliability and security.
Monitor network performance, identify issues, and implement improvements.
Provide technical support and troubleshooting, including onsite assistance when needed.
The client is a technology services organization focused on delivering reliable, secure, and responsive IT support to its customers. The team works across network infrastructure, systems, security, and cloud technologies, with a strong emphasis on maintaining high-performing customer environments.
Analyze customer requirements and promote the highest value application of ExtraHop.
Secure contract renewals and identify growth opportunities.
Engage end-users to provide targeted assistance and enablement.
ExtraHop provides network detection and response (NDR) solutions to help organizations detect and respond to cyber threats. The company values integrity, innovation, and teamwork, and has been recognized as a leader by major analyst firms.
Participate in process improvement initiatives and maintain knowledge of ITIL best practices.
Netrix Global provides the people, processes, and technology to run and scale modern businesses. We are a top system integrator (CRN VAR500) serving healthcare, manufacturing, government, and more, with a culture of ownership and teamwork.