Senior Associate, Client Support Services

Key Responsibilities:

• Support assigned daily activities across the trade lifecycle for equities, fixed income, and options.
• Monitor FIX connectivity through session checks, log reviews, and message-flow troubleshooting.
• Assist with client onboarding, certification, and testing for FIX connections, escalating more complex configurations when needed.

Technical Environment:

• Investigate order and execution-flow issues across internal and external systems to help maintain stable real-time trading interfaces.
• Support CAT and FINRA reporting activities through assigned reviews, reconciliations, and issue follow-up.
• Troubleshoot network connectivity issues involving circuits, latency, and routing that may affect trading flows.

Collaboration and Growth:

• Act as a day-to-day contact for assigned client issues involving trade processing, FIX connectivity, and reporting, providing clear updates to technical and business stakeholders.
• Document incidents, contribute to issue resolution and root-cause follow-up, and escalate complex matters appropriately.
• Collaborate with network teams on circuit migrations, failovers, and incident resolution.