Provide second line consultation to independently debug complex security and network problems.
Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues.
Document incident resolutions and develop training programs for advanced troubleshooting and case management.
Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform that secures users, devices, and applications from cyberattacks and data loss. They foster a culture of impact, innovation, and collaboration, with a focus on customer obsession and high-quality execution.
Manage premium customer support relationships and drive deep product adoption for top-tier customers.
Partner with Field Sales, serve as trusted advisor for web and email security implementations, and manage escalations.
Deliver high-impact training, monitor customer environments, and translate insights into product requirements.
Zscaler accelerates digital transformation with the Zero Trust Exchange platform, a cloud security solution protecting thousands of customers from cyberattacks. The company is AI-native and values ownership, collaboration, and a challenge culture.
Develop deep product knowledge to provide guidance and support to customers on new features and best practices.
Act as point of contact for technical support, troubleshooting issues with quick turnaround and managing escalations with internal teams.
Solve complex problems collaboratively, conduct customer training sessions, and gather feedback to improve the product experience.
C1 is the control plane for the agentic enterprise, securing human and non-human identities and automating access to accelerate AI adoption. They are a growing team with a collaborative culture focused on supporting each other and solving complex problems.
Build strong customer relationships and become their trusted advisor on leveraging their investment.
Take full ownership of accounts by providing leadership and ensuring customer's best interest takes priority.
Proactively monitor customer environments to prevent major issues and assist support teams.
Check Point protects over 100,000 organizations worldwide from cyber and AI-driven threats using a prevention-first approach. Recognized by TIME, Newsweek, and Forbes, they foster a culture of ownership and innovation.
Interact with top-tier customers to identify and resolve technical issues with professionalism and efficiency.
Take end-to-end ownership of support cases, including troubleshooting, root cause analysis, and solution delivery.
Collaborate cross-functionally with Engineering, SREs, and Product teams to ensure seamless customer experiences.
Ping Identity provides an intelligent cloud identity platform that secures digital experiences for users without compromise. They serve over half of the Fortune 100, with headquarters in Denver and offices globally, fostering a culture that celebrates individuality and digital freedom.
Provide advanced support for network and security incidents and service requests.
Lead implementation of change requests and project tasks including maintenance, software upgrades, and hardware replacements.
Troubleshoot complex networking and security issues across customer environments.
Kerv's Connected Cloud team brings together deep expertise in cloud, networking, and managed services to help organizations run their infrastructure with confidence. They focus on creating resilient foundations and value customer first, teamwork, and doing the right thing.
Own escalated Tier 2 technical cases across networking, firewall configuration, and hardware troubleshooting.
Partner on the rollout and optimization of Zendesk AI Co-Pilot and support automation tooling.
Build and maintain internal troubleshooting guides, Help Center content, and coach Tier 1 team members.
Rockbot is an omnichannel media platform that provides integrated solutions for music, TV, digital signage, and advertising. Backed by investors including Google and Universal Music Group, the company serves businesses from local shops to national brands.
Provide 24x7x365 network support, including incident response, break/fix troubleshooting, and configuration changes for customer environments.
Troubleshoot Cisco and Fortinet firewalls, switches, routers, VPNs, and wireless infrastructure in a managed services setting.
Collaborate with external vendors and telecom providers to resolve hardware, circuit, and connectivity issues while following ITIL processes.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates as a tech-enabled recruitment service, processing applications and shortlisting top candidates for partner employers.
Create and deliver technical product presentations to prospective customers, gathering requirements to ensure solutions meet goals.
Lead product evaluations and custom configurations, designing test plans with customers for successful outcomes.
Act as a problem-solver who thrives in ambiguity, navigating between high-level strategy and hands-on execution.
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure, protecting thousands from cyberattacks and data loss with the world's largest in-line cloud security platform. Distributed across 160+ public exchanges globally, the company is building an AI-native enterprise with a challenge culture and deep customer obsession.
Provides support to partners via email, phone, chat, and remote sessions, diagnosing and resolving product issues.
Researches, analyzes, and documents findings, maintaining a knowledge base of products and services.
Acts as an escalation point for complex issues and guides junior team members.
ConnectWise is a global software company that helps over 45,000 technology solution providers manage their businesses, automate service delivery, and remotely control technology. With over 3,000 colleagues across North America, EMEA, and APAC, the company fosters an inclusive, positive culture valuing diverse perspectives and skills.
Lead adoption and implementation for platinum-level customers, ensuring value realization.
Build trusted relationships with technical stakeholders and act as customer advocate.
Stay current on integrations and serve as a subject matter expert.
ServiceNow is an AI platform that automates workflows for 85% of the Fortune 500. They have a collaborative, AI-driven culture focused on innovation and customer success.
Own, troubleshoot, and solve customer technical issues using best practices.
Identify cases that require escalation to product or engineering.
Design and implement automation solutions to scale support offerings.
Eon transforms cloud backups into useful assets with their Cloud Backup Posture Management platform. They are an ambitious, collaborative startup backed by prominent investors.
Design and optimize secure network connectivity across cloud, hybrid, and on-premises environments.
Monitor network health, performance, and availability, and resolve incidents.
Maintain technical documentation and support change management processes.
Ardent provides IT and engineering services to government clients. They are an equal opportunity employer and encourage veterans and people with disabilities to apply.
Maintain and administer customer networks, systems, and infrastructure for reliability and security.
Monitor network performance, identify issues, and implement improvements.
Provide technical support and troubleshooting, including onsite assistance when needed.
The client is a technology services organization focused on delivering reliable, secure, and responsive IT support to its customers. The team works across network infrastructure, systems, security, and cloud technologies, with a strong emphasis on maintaining high-performing customer environments.
Provide first-line support to customers and internal users via chat, email, and phone in English.
Offer consultations about Gcore’s products and services including Cloud, CDN, Hosting, and AI.
Resolve technical issues by performing diagnostics and escalating complex incidents to higher support levels.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences worldwide. With a team of over 550 professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, the company fosters a collaborative environment focused on global impact.
Manage and resolve customer support cases for Entrust software products with professionalism and timely communication.
Troubleshoot technical issues on Linux appliances running on VMware and other hypervisors via screen shares and knowledge bases.
Collaborate with Engineering, Sales, and Product teams to advocate for customers and drive continuous improvement.
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. They serve customers in over 150 countries and employ a diverse global workforce focused on collaboration and innovation.