Source Job

$143,500–$205,000/yr
US

  • Manage premium customer support relationships and drive deep product adoption for top-tier customers.
  • Partner with Field Sales, serve as trusted advisor for web and email security implementations, and manage escalations.
  • Deliver high-impact training, monitor customer environments, and translate insights into product requirements.

Customer Success Technical Account Management Email Security

20 jobs similar to Senior Technical Success Manager

Jobs ranked by similarity.

Americas

  • Lead adoption and implementation for platinum-level customers, ensuring value realization.
  • Build trusted relationships with technical stakeholders and act as customer advocate.
  • Stay current on integrations and serve as a subject matter expert.

ServiceNow is an AI platform that automates workflows for 85% of the Fortune 500. They have a collaborative, AI-driven culture focused on innovation and customer success.

$140,000–$175,000/yr
US

  • Lead end-to-end post-sales customer engagements from onboarding through renewal, ensuring maximum value realization across Zscaler SecOps solutions.
  • Provide ongoing education, share security best practices, and deliver strategic guidance to help customers achieve their cybersecurity goals.
  • Partner closely with Sales to manage renewals, mitigate retention risk, and identify opportunities for account expansion, upsell, and cross-sell.

Zscaler accelerates digital transformation to ensure customers are agile, efficient, resilient, and secure. They leverage the world's largest security data lake to power their cloud-native Zero Trust Exchange platform, and build high-performing teams focused on customer obsession, collaboration, and accountability.

$124,000–$180,000/yr
US Canada

  • Guide customers through technical post-sale journeys, from implementation to renewal, as a trusted advisor.
  • Collaborate with Customer Success, Product, and Support teams to drive adoption and value.
  • Represent customer needs internally and create scalable resources like playbooks and knowledge-base content.

1Password is a cybersecurity company that builds identity and access management solutions, including enterprise password management and Unified Access Management. With over $400M in ARR and a spot on the Forbes Cloud 100, they serve 180,000+ businesses and foster a culture of curiosity, collaboration, and human-centric innovation.

$117,250–$167,500/yr
US

  • Build relationships with C-level stakeholders and create long-term account strategies aligned with customer goals.
  • Collaborate with internal teams to meet customer needs and act as a trusted advisor on cloud security.
  • Drive sales by leveraging AI tools, strategic planning, and a deep understanding of enterprise cybersecurity.

Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform that protects customers from cyberattacks and data loss. The company fosters a culture of innovation, transparency, and high-impact teamwork, with a focus on customer obsession and ownership.

US

  • Own customer outcomes from post-sale implementation through renewal, adoption, and expansion.
  • Lead customers through deployment, onboarding, testing, training, and operational rollout.
  • Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals and success criteria.

Ambient.ai is the category creator and leader in Agentic Physical Security, using its AI platform to integrate with security cameras and access control systems. Founded in 2017 and backed by major investors, the company has grown rapidly and was ranked #71 on Forbes' best startup employers list.

$108,500–$155,000/yr
US

  • Provide second line consultation to independently debug complex security and network problems.
  • Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues.
  • Document incident resolutions and develop training programs for advanced troubleshooting and case management.

Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform that secures users, devices, and applications from cyberattacks and data loss. They foster a culture of impact, innovation, and collaboration, with a focus on customer obsession and high-quality execution.

US

  • Act as the primary advocate for customers, understanding their technical and strategic requirements and liaising with internal teams to ensure satisfaction.
  • Develop and nurture relationships with key decision makers while establishing retention goals and tracking adoption of Check Point products.
  • Identify opportunities for upselling and cross-selling, lead account management strategy sessions like QBRs, and manage crisis situations.

Check Point protects over 100,000 organizations worldwide from cyber and AI-driven threats with a prevention-first approach. Recognized by TIME, Newsweek, and Forbes for excellence and workplace culture, the company fosters ownership, curiosity, and complex problem-solving.

$80,000–$140,000/yr
US

  • Serve as technical liaison between Bolster and a major technology partner, escalating customer issues beyond partner's free support.
  • Support named enterprise accounts directly, driving product adoption and expanding platform usage alongside Customer Success Managers.
  • Track support themes and feed insights to product, sales, and customer success teams for continuous improvement.

Bolster is an AI-driven SaaS platform that detects and takes down phishing and scam sites in real time, protecting top brands and consumers. The company values collaboration, curiosity, and ownership, with a culture of building scalable solutions and experimentation.

$175,875–$251,250/yr
USA

  • Partner with state, local government, and educational entities to architect Zero Trust solutions and drive technical alignment.
  • Oversee the technical sales process end to end, including Proof of Value engagements to secure technical buy-in.
  • Act as a trusted advisor, translating customer outcomes into technical recommendations and guiding transformation.

Zscaler accelerates digital transformation to secure customers with a cloud-native Zero Trust Exchange platform. We build high-performing teams focused on customer obsession, collaboration, and accountability, leveraging AI to stay ahead of evolving threats.

Canada

  • Build relationships with important internal and customer stakeholders, including c-suite decision-makers.
  • Create a long-term account strategy aligned with customer goals.
  • Be a trusted advisor, understanding client businesses and aligning Zscaler solutions with their goals.

Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, they leverage the world's largest security data lake to power their cloud-native Zero Trust Exchange platform, with a culture focused on impact, transparency, and high-performance teams.

$134,000–$167,500/yr
United States

  • Provide operational support, configuration, and health monitoring for ZIA, ZPA, ZDX, AI Security, and Cloud Security platforms.
  • Configure and maintain zero trust policies, including access control and SSL/TLS inspection.
  • Support DLP policy tuning, alert triage, and incident response while automating workflows.

Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. They are a global cybersecurity company with a culture focused on execution, collaboration, and ownership, leveraging AI to stay ahead of evolving threats.

$80,000–$140,000/yr
US Unlimited PTO

  • Lead technical onboarding and implementation for new and existing direct Bolster customers, configuring integrations, APIs, and platform settings across domain, social media, and dark web monitoring workflows.
  • Run technical training sessions and product demos while providing hands-on troubleshooting, partnering closely with Support, Security Operations, and Engineering to resolve issues.
  • Work side-by-side with Customer Success Managers on calls as the technical point of contact, track common technical questions, and feed feedback back to Product and Documentation.

Bolster is redefining fraud and brand protection with a AI-driven SaaS platform that detects and takes down phishing and scam sites in real time. The company values collaboration, curiosity, and ownership, fostering a culture of experimentation and fun among its team.

US

  • Build strong customer relationships and become their trusted advisor on leveraging their investment.
  • Take full ownership of accounts by providing leadership and ensuring customer's best interest takes priority.
  • Proactively monitor customer environments to prevent major issues and assist support teams.

Check Point protects over 100,000 organizations worldwide from cyber and AI-driven threats using a prevention-first approach. Recognized by TIME, Newsweek, and Forbes, they foster a culture of ownership and innovation.

Latin America

  • Own a portfolio of customers as the primary point of contact following the sale
  • Build and maintain a success plan for each account tied to their security objectives
  • Guide customers through adoption and configuration so their teams can operate the platform independently

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together.

$154,875–$210,000/yr
US

  • Oversee the technical sales process, translating enterprise requirements into Zero Trust architectures.
  • Lead Proof of Value engagements from start to finish, proving platform efficacy.
  • Cultivate technical champions and earn trusted advisor status by providing thoughtful counsel.

Zscaler accelerates digital transformation with a cloud-native Zero Trust Exchange platform that protects customers from cyberattacks and data loss. The company fosters a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

Canada

  • Build strong relationships with internal and customer stakeholders, including c-suite decision-makers.
  • Create long-term account strategies aligned with customer goals and collaborate with teams to meet needs.
  • Act as a trusted advisor, understanding client businesses and aligning Zscaler solutions with their objectives.

Zscaler accelerates digital transformation with a cloud security platform that protects thousands of customers from cyberattacks and data loss. Distributed across 160+ public exchanges globally, the company is the world’s largest in-line cloud security platform, driven by deep customer obsession and an AI-native enterprise culture.

New Zealand

  • Provide expert guidance on deployment and operational best practices for the Wiz platform.
  • Develop trusted advisor relationships with customer stakeholders to drive adoption and satisfaction.
  • Advocate for customer needs across departments and identify opportunities for expanding Wiz usage.

Wiz is redefining security for the AI era by enabling teams to secure cloud and AI applications with a single shared context. They are one of the fastest-growing startups, trusted by over 65% of the Fortune 100, and have a culture that values world-class talent and creative freedom.

US

  • Lead and grow the sales engineering organization for the core portfolio, including the Gen AI market, across the US region.
  • Align closely with GTM Sales Leaders, Product Management, and Engineering to execute strategic solutions and close deals.
  • Recruit, mentor, and develop the sales engineering team while refining core sales engineering processes.

Zscaler accelerates digital transformation with the Zero Trust Exchange platform, securely connecting users, devices, and applications. With thousands of customers and a global presence across 160+ exchanges, they foster a culture of ownership, collaboration, and challenge.

$164,500–$235,000/yr
US

  • Provide technical leadership for Zscaler’s Zero Trust Browser solutions, owning product success and architectural strategy throughout the sales lifecycle.
  • Lead in-person and virtual meetings with customer executives to provide executive-level overviews and deep-dive technical workshops.
  • Develop technical collateral including best practice guides, proof-of-value test plans, demo assets, and reference architectures.

Zscaler accelerates digital transformation with its Zero Trust Exchange platform, protecting thousands of customers from cyberattacks. The company is global with over 160 public exchanges, and fosters a culture of ownership, collaboration, and challenge.

APAC Unlimited PTO

  • Lead and develop a regional Technical Account Management team across APAC, setting objectives and driving performance.
  • Build trusted relationships with strategic customers, providing technical guidance and driving adoption of Trustonic solutions.
  • Translate customer requirements into product roadmap opportunities and resolve complex technical challenges through cross-team collaboration.

Trustonic provides smartphone locking technology enabling global access to devices and digital finance. They partner with carriers and retailers across 30+ countries and foster an inclusive, flexible culture that values diversity and equal opportunities.