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Leader Enterprise Customer Success, NA
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North America
Customer Success
Account Management
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Key Responsibilities:
- Own a portfolio of customers as the primary point of contact following the sale
- Build and maintain a success plan for each account tied to their security objectives
- Guide customers through adoption and configuration so their teams can operate the platform independently
Qualifications:
- 8+ years of experience in Customer Success, Technical Account Management, or related customer-facing technical role
- 8+ years in network engineering, architecture, support, or design
- Strong communication and presentation skills across technical and executive audiences
Preferred Qualifications:
- Knowledge of healthcare or ICT devices, manufacturers, or applications
- Experience securing IT, IoT, or healthcare systems
- Portuguese working proficiency
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