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Key Responsibilities:
- Serve as senior technical contact for VIP customers.
- Manage complex support cases using evidence-based troubleshooting.
- Mentor peers and create knowledge base content.
Technical Requirements:
- 7+ years SaaS support experience.
- Deep expertise in Windows and Active Directory.
- Proficient with diagnostic tools like Wireshark and memory dumps.
Work Environment:
- Fully remote within India.
- Shift: 12:30 PM to 9:30 PM IST.
- Rotating on-call weekends.
Partner Company
The company offers a platform for identity and directory management in a SaaS environment. It fosters a culture of collaboration, continuous learning, and remote work across a global distributed team.