Provide first-line technical support across phone, email, chat, and self-service portals.
Diagnose and resolve hardware, software, access, and network connectivity issues.
Document and track incidents using IT service management tools like ServiceNow.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company focuses on efficient, technology-driven recruitment processes.
Provide exceptional technical support to clients, exceeding their expectations.
Escalate customer support issues and communicate criticality and timeliness.
Prepare and maintain hardware, documentation, and monitor alerts.
Resultant is an outcomes-focused consulting firm that helps clients use technology and data to guide decisions. The company has over 450 employees across the US and values a culture of humility, hunger, and smartness.
Provide Tier I, II, and III troubleshooting for hardware, software, and peripherals across Windows and macOS environments.
Administer Office 365, Azure, Intune, and Active Directory while managing endpoint security and ticketing systems.
Mentor junior staff, create documentation, and perform ticket analytics to support daily operations and reporting.
Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. It has grown to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership.
Act as a senior technical point of contact for executive and VIP customers, driving clear communication during complex escalations.
Provide deep technical troubleshooting for Windows and Active Directory integration challenges using evidence-based methods like log analysis.
Collaborate with internal teams and mentor peers while managing high-priority support tickets and on-call rotations.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company is remote-first with teams in over 15 countries, fostering a culture of human connection and innovation.
Resolve Tier 2/3 escalations for hardware, software, and user access issues.
Own end-user device lifecycle, including imaging and zero-touch provisioning.
Build automation and self-service tools to reduce ticket volume and improve efficiency.
ComPsych is the world's largest provider of mental health services and GuidanceResources for life, serving over 163 million individuals across 200 countries. With 40% of the Fortune 500 as clients, they focus on behavioral health, absence, and wellness programs to drive organizational excellence.
Serve as a senior technical point of contact for enterprise customers, resolving complex identity and directory issues.
Apply advanced diagnostic techniques to troubleshoot Windows and Active Directory integrations.
Collaborate with cross-functional teams to improve customer outcomes and support practices.
The company offers a platform for identity and directory management in a SaaS environment. It fosters a culture of collaboration, continuous learning, and remote work across a global distributed team.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log all interactions in the ticketing system and escalate when needed to ensure timely resolution.
Follow up with users to confirm satisfaction and pursue ongoing training and certifications.
DYOPATH is an IT service company that helps people solve tech challenges, guided by its L.O.V.E. philosophy. They have an award-winning culture that invests in employee growth and fosters a respectful, collaborative environment.
Provide first-point-of-contact IT support to internal staff across EMEA via remote channels.
Manage onboarding, offboarding, hardware provisioning, and troubleshooting of IT equipment.
Collaborate with the Corporate IT team to ensure prompt resolution of IT inquiries for a global workforce.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains. With over 2000 employees worldwide and multiple global offices, we are serious about culture, technology, customers, and not taking ourselves too seriously.
Maintain documentation, provide user training, and participate in rotating Saturday on-call coverage.
Darkhorse Tech provides comprehensive Dental-Specific IT services including managed services, projects, and hardware/software sales. They serve roughly 1400 clients nationwide and foster a service-first, relationship-focused culture.
Provide remote technical support to firm employees nationwide, troubleshooting hardware and software issues.
Manage and maintain network devices, Document Management Systems, and Microsoft 365 environments.
Maintain records of repairs and fixes using ZenDesk and collaborate with team to resolve issues.
Tyson & Mendes is a civil defense law firm known for breaking the mold of traditional law firms. It is a fast-growing firm that invests in its people with specialized training and clear paths to leadership.
Deliver white glove IT support by promptly responding to Service Requests and Incidents across multiple channels with a target of 80% first-contact closure rate.
Troubleshoot and resolve issues related to computer hardware, operating systems, and company-approved applications.
Implement software and hardware updates and assist in developing Support Center documentation using Confluence and ServiceNow.
Veolia is the top-ranked environmental company in the US, offering water, waste, and energy management services. It has more than 10,000 employees across North America.
Provide Tier 1-2 technical support across Windows and macOS, managing tickets via systems like HappyFox.
Own end-to-end user lifecycle management, including onboarding, offboarding, identity and access control.
Administer Microsoft Intune, Google Workspace, and assist with SOC 2 and HIPAA compliance.
Nadia Care is reimagining maternity care to improve pregnancy, birth, and postpartum experiences for underserved communities by providing trust-based engagement and wrap-around support. As a growing, remote-first team, we value empathy, collaboration, and resilience in our mission to deliver meaningful care.
Provide technical support and troubleshooting to customers via email, telephone, chat, or remote sessions.
Manage a queue of support tickets for high priority and mission critical technical issues.
Collaborate with Product, Learning, and Account teams to ensure customer success and maintain internal knowledge base.
JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce by consolidating identity, device, and access management. The company helps organizations globally eliminate complexity and is committed to being Remote First with teams in 15+ countries.
Lead technical service delivery and act as senior escalation point for Tier 1 and Tier 2 analysts, resolving complex incidents and maintaining SLA performance.
Coach, mentor, and provide real-time guidance to Service Desk Analysts, supporting team development and quality assurance.
Collaborate with Tier 3 engineers and specialist teams to drive timely resolution of incidents and service requests using Microsoft, infrastructure, and ITSM expertise.
Jobgether uses an AI-powered matching process to review applications and share top candidates with hiring companies. The partner company is a large-scale enterprise IT service delivery organization with a collaborative, technical environment.
Assist end-users with drive mapping, logins, and application access for Microsoft environments.
Provide support for Outlook, Teams, SharePoint, OneDrive, and general troubleshooting.
Resolve user issues efficiently and maintain a strong sense of urgency.
Bridgenext is a digital consulting services leader that helps clients innovate with intention by creating digital products and experiences. The company offers a flexible and inclusive work culture with autonomy and resources for career growth.
Act as escalation point for complex technical issues, performing root-cause troubleshooting and systems administration.
Mentor Tier 1 staff, standardize diagnostic processes, and build knowledge base articles.
Administer identity and access systems, manage endpoints, and support IT projects.
OneImaging is a healthcare technology company that provides a concierge approach to radiology services, reducing imaging costs by 60-80% through a network of over 5,000 vetted providers across 48 states. The company has approximately 300 employees and a culture focused on improving patient access and affordability.
Resolve incoming support requests for encryption, identity management, Unified Communications, and basic audio-visual issues.
Troubleshoot account lockouts, password issues, and common problems while escalating when necessary.
Document ticket information according to standard procedures and provide backup for the Service Request Office.
Oregon Health & Science University is Oregon's only public academic health center, providing patient care, groundbreaking research, and training for health care professionals. As Portland's largest employer, it offers opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.
Serve as the initial point of contact to resolve client technical issues and manage ticket queues within SLAs.
Provide clients with advice on privacy and identity theft best practices while coordinating with Account Success and Security teams.
Enroll devices onto the BlackCloak platform and maintain working knowledge of solutions to contribute to client education.
BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is extremely fast-growing, with an impressive client base of Fortune 500 companies and a dedicated team fostering a dynamic, remote-first culture.
Provide first-line technical support for corporate and data center environments, diagnosing and resolving issues remotely.
Install, configure, and maintain IT systems, including hardware, software, and network equipment.
Collaborate with cross-functional teams to support IT projects, system upgrades, and infrastructure improvements.
The company focuses on sustainable infrastructure and technologies that create positive environmental and societal impact. It has a fast-paced, entrepreneurial culture centered on innovation, learning, respect, and operational excellence.
Provides technical support to partners via email, phone, chat, and remote sessions to diagnose and resolve product issues.
Monitors backup, off-site, and critical service failure events, investigating and escalating incidents as needed.
Maintains a knowledge base of products and services, documents interactions, and identifies trending issues for leadership and development.
ConnectWise is a global software company that helps over 45,000 technology solution providers manage their businesses, sell efficiently, automate service delivery, and remotely control technology. With over 3,000 colleagues across North America, EMEA, and APAC, the company fosters an inclusive, positive culture that values diverse perspectives and skills.