Provide first-level technical support for approximately 5,000 end users via phone, troubleshooting hardware, software, and Microsoft 365 issues.
Perform password resets, account unlocks, and support VPN and connectivity issues while documenting incidents and resolutions.
Escalate issues to appropriate teams and maintain knowledge base documentation to meet service desk response and resolution targets.
Integres, LLC is a Service-Disabled Veteran Owned Small Business providing high-quality information technology solutions. The company fosters a corporate family culture that demands excellence and accountability while prioritizing work/life balance and servant leadership.
Provide first-line and second-line technical support for hardware, software, and cloud applications across a remote organization.
Manage user accounts, device deployment, and ticket documentation following security and compliance standards.
Collaborate with Systems Administrators and vendors to resolve escalated issues and maintain endpoint compliance.
PRO-spectus, is a company focused on improving patient lives through supportive and dedicated teamwork. They foster a culture of collaboration and professional growth with a compassionate team.
Provide Tier 1 and 2 support, user account management, and helpdesk incident response across multiple channels.
Set up and install workstation hardware and software, troubleshoot issues, and support remote end-users.
Enforce IT security procedures, support network and physical security systems, and create knowledge base articles.
Sparksoft is a tech company that provides innovative IT solutions to government clients, aiming to revolutionize the way organizations work. With a focus on collaboration and innovation, the company has been recognized as a Great Place to Work and supports its team through comprehensive benefits and growth opportunities.
Monitor ticketing system service boards, inbound email, and phone calls to support multiple customer environments.
Troubleshoot basic end-user desktop issues and act on requests according to defined client procedures.
Self-manage tasks, create workflow incidents, and serve as an escalation point for associate technicians.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to clients. The company employs over 1,200 people across the United States, fostering a startup-like culture with the advantages of a scalable business.
Respond to incoming support requests via phone, email, and chat, logging all interactions in the ticketing system.
Provide first-level technical support for desktops, laptops, software, Microsoft 365, Active Directory, and basic network issues.
Escalate complex issues and ensure timely resolution, following up with customers to ensure satisfaction.
DYOPATH is an IT service company that provides technical support and solutions. The company has an award-winning culture with a L.O.V.E. philosophy, investing in employee development and fostering a respectful team environment.
Provide frontline technical support to Cloudskope customers via phone, email, and web.
Own and manage the customer experience from problem identification to full resolution.
Collaborate with subject matter experts and engineering teams to resolve complex issues.
Cloudskope is a cloud-based technology company that provides IT services and support to businesses. The company is rapidly expanding and fosters a culture of customer obsession, growth mindset, diversity, and collaboration.
Provide first-line technical support to employees via phone, email, chat, and ticketing system.
Troubleshoot and resolve hardware, software, network, and Microsoft 365 issues.
Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
Parametrix is a 100% employee-owned consulting firm that helps clients deliver resilient infrastructure, vibrant communities, and sustainable solutions. It is a team of professionals including engineers, planners, and scientists, recognized as a top workplace with a culture that values work-life balance and professional growth.
Deliver premium white-glove technical support to executive users, both onsite and remotely.
Build trusted relationships with executive stakeholders by understanding their workflows and needs.
Provide advanced troubleshooting for desktop environments, AV equipment, and conferencing solutions.
This partner company provides high-level technical support to executive leaders in a corporate environment. The organization is technology-driven and offers opportunities for professional growth.
Respond to helpdesk tickets and resolve hardware/software issues for global employees.
Monitor ticketing systems and communicate outages while following SLAs.
Collaborate with the IT team and support technologies like Google Apps and Office 365.
Yelp is a community-powered platform that connects people with great local businesses through reviews and technology. We're a global, diverse team with offices worldwide, committed to authenticity and collaboration.
Provide first-class technical support to users across the business, both in person and remotely.
Diagnose and resolve hardware, software, and connectivity issues across a range of devices and platforms.
Manage support tickets, install and configure software, and assist with technology upgrades and projects.
Sony Music Entertainment is a global music company that discovers and develops artists. They have a large, diverse workforce and emphasize a supportive team environment with opportunities for professional growth.
Provide initial analysis and triage for incoming customer calls, monitoring alerts, and tickets with clear communication.
Document resolutions and proactively update customers and team members on technical issues.
Collaborate with Level 2 support and vendors to improve capabilities and processes.
Flexential is a data center and cloud infrastructure provider that delivers responsive incident response and support for customer environments. The company emphasizes a fast-paced, team-oriented culture focused on continuous improvement and growth.
Provide first-line IT support for hardware, software, and access issues across Windows, macOS, and mobile platforms.
Manage user account provisioning, password resets, and access permissions within Microsoft 365 and macOS environments.
Contribute to IT projects, onboarding/offboarding, and maintain documentation and inventory.
Interra Health is a healthcare technology company transforming the prescription journey for providers and patients, formed through the merger of DoseSpot, Arrive Health, and pVerify. They are a fast-growing, mission-driven team working at the intersection of software and healthcare.
Provide L1 and L2 technical support across Windows and macOS for the EMEA region as part of a follow-the-sun global model.
Manage corporate endpoints, identity platforms, and cloud infrastructure using tools like Intune, Jamf, Okta, AWS, and Azure.
Build automation scripts, oversee device lifecycle, and collaborate with security teams on compliance and vulnerability management.
Zone is the ERP-native AI platform for financial operations for Oracle NetSuite, serving over 4,500 customers globally. It is a remote-first, globally distributed company focused on automation and real-time financial intelligence.
Provide advanced technical support across hardware, software, and network issues, serving as an escalation point for complex troubleshooting.
Administer IT infrastructure including Okta, Google Workspace, and both macOS and Windows environments.
Lead process improvements, create documentation, and guide junior team members to enhance overall IT efficiency.
Openly redefines the insurance experience by replacing complexity with clarity, offering tailored coverage for modern homeowners through independent agents. They are a remote-first company that values collaboration, communication, and work-life balance, bringing together diverse problem-solvers to challenge the status quo.
Serve as the primary IT contact, ensuring a high-touch, empathetic support experience for all employees.
Troubleshoot hardware and software issues and explain solutions in clear, jargon-free language.
Manage the full lifecycle of equipment, from onboarding to offboarding, and build a helpful knowledge base.
Midi Health is the largest virtual care clinic for women in midlife, providing evidence-based care for perimenopause and menopause. We are a fast-growing, mission-driven company building the infrastructure for this new category of care.
Diagnose and resolve complex network and voice routing issues using advanced troubleshooting and data analysis techniques.
Collaborate with cross-functional teams to improve processes and restore critical services in a 24/7 environment.
Mentor team members and document operational records to ensure long-term network stability and compliance.
This partner company specializes in network and telecommunications services, focusing on maintaining large-scale infrastructure. It operates with a collaborative and innovative culture, supporting career growth and inclusive workplace practices.
Deliver white glove IT support by promptly responding to Service Requests and Incidents across multiple channels with a target of 80% first-contact closure rate.
Troubleshoot and resolve issues related to computer hardware, operating systems, and company-approved applications.
Implement software and hardware updates and assist in developing Support Center documentation using Confluence and ServiceNow.
Veolia is the top-ranked environmental company in the US, offering water, waste, and energy management services. It has more than 10,000 employees across North America.