Source Job

$110,000–$130,000/yr
US

  • Lead client workshops to elicit, analyze, and document business requirements aligned with agency mission goals.
  • Translate high-level business needs into user stories, acceptance criteria, and functional specifications within Agile frameworks.
  • Conduct gap analysis to identify differences between current legacy processes and ServiceNow OOTB functionality.

ServiceNow Agile Jira Process Mapping Federal Contracting

20 jobs similar to ServiceNow Business Analyst

Jobs ranked by similarity.

US

  • Deliver full ServiceNow implementation lifecycle from requirements analysis through deployment and capability demonstrations.
  • Configure and customize ServiceNow modules, business rules, workflows, portals, and dashboards to meet mission requirements.
  • Collaborate with clients and stakeholders to translate business needs into effective solutions and demonstrate operational value.

This partner company delivers end-to-end ServiceNow implementations for complex client environments supporting federal missions. It operates with fully remote Agile teams and offers exposure to multiple customers and ServiceNow applications.

$76,000–$130,000/yr
US

  • Deliver the full implementation life cycle to support deployment of ServiceNow modules into complex client environments.
  • Work with Agile teams in a virtual environment, understanding customer needs and coordinating with stakeholders to implement requirements.
  • Provide technical expertise and implement configurations including business rules, workflows, reports, dashboards, and user portals.

LMI is a digital solutions provider accelerating government impact with innovation and speed, serving the defense, space, healthcare, and energy sectors. Headquartered in Tysons, Virginia, the company emphasizes agility and collaboration to help agencies outpace change.

$120,000–$131,000/yr
US

  • Design and implement solutions for new features and system integrations within the ServiceNow platform.
  • Configure, enhance, and maintain ServiceNow implementations across ITSM, ITOM, and ITAM modules.
  • Develop automation and integration solutions and collaborate with stakeholders to ensure mission-driven delivery.

DSA is a government contracting firm that provides technology solutions and support to military and defense customers. The company values security and mission-driven work, and employs a team of professionals dedicated to innovation and collaboration.

$80,000–$95,000/yr
US

  • Design, build, and deploy a bi-directional integration between ServiceNow and JIRA.
  • Create a scalable, secure connector that synchronizes incidents, demands, change requests, and other work items across platforms.
  • Collaborate with cross-functional teams to ensure the integration meets enterprise security, governance, and SDLC standards.

LTS provides IT services and solutions to U.S. government agencies, including the Department of Veterans Affairs. They foster a culture of innovation, growth, collaboration, and quality, and offer comprehensive benefits to their employees.

US

  • Execute functional, regression, integration, and user acceptance testing for ServiceNow platform capabilities and enhancements.
  • Develop and maintain comprehensive test plans, test cases, test data, and supporting testing documentation.
  • Coordinate release readiness activities, perform deployment validation, and prepare release notes for platform updates.

LTS provides IT solutions and support for federal programs, including the Department of Veterans Affairs. The company values innovation, growth, collaboration, and quality, fostering a culture that encourages professional development and teamwork.

US

  • Develop, configure, and customize ServiceNow applications across HRSD, Source-to-Pay, Legal Service Delivery, and Workplace Service Delivery.
  • Integrate ServiceNow with enterprise systems such as HRIS, ERP, payroll, e-signature, and contract management platforms.
  • Conduct unit testing, assist with UAT, and ensure delivery of high-quality, maintainable solutions.

Pioneer works directly with executive teams to solve complex problems and shape strategies. They are a scaling company guided by core values, offering growth and challenge.

US

  • Support the implementation and operationalization of the ServiceNow platform for a mission-critical Department of Veterans Affairs program.
  • Perform platform administration, governance, security controls, and integration management across development, test, staging, and production environments.
  • Collaborate with cross-functional teams to ensure platform reliability, compliance with federal cybersecurity standards, and continuous improvement.

LTS is a technology services company supporting high-visibility federal missions in IT and healthcare. The company values innovation, growth, collaboration, and quality, and offers a career path that rewards ambition and performance.

$155,000–$170,000/yr
US Unlimited PTO

  • Provide hands-on technical leadership for ServiceNow platform design, configuration, and governance.
  • Improve and support IT service management workflows and operational processes.
  • Oversee integrations, reporting, development standards, and technical debt reduction.

Flexential is a technology company that provides data center and infrastructure services, including cloud, managed services, and colocation. The company values diversity and inclusion, and offers a collaborative culture with a focus on employee well-being.

US

  • Maintain integrated trackers for deliverables, milestones, and dependencies to support structured delivery analysis.
  • Prepare recurring status summaries and data calls using validated information from technical workstreams.
  • Support schedule analysis and identify potential delivery impacts caused by access, approvals, or third-party dependencies.

True Zero Technologies is a veteran-owned small business that focuses on enabling people and technology to deliver top-tier services. With fewer than 50 employees, they have been recognized as a Best Place to Work and made the Inc. 5000 list multiple times, fostering a people-first culture.

Global

  • Design, develop, configure, and implement solutions on the ServiceNow platform.
  • Analyze business requirements and translate them into scalable technical solutions.
  • Collaborate with clients to gather requirements, provide technical recommendations, and define best practices.

TTEC Digital pioneers engagement and growth solutions that fuel exceptional customer experience (CX). With 1,800+ employees and a sister company of 60,000+, they are a Great Place to Work certified organization that values employee experience.

$100,000–$120,000/yr
US

  • Review user stories and collaborate with Product Owners to understand changes and document acceptance criteria.
  • Serve as scrum master, lead daily scrums, backlog grooming, and demo sessions with Product Owners.
  • Document business processes, update requirements, and train stakeholders on new functionality.

Horizon Industries Limited is a dynamic IT and Management Consulting firm based in the Washington, DC area. Founded in 1996, the company provides full-cycle IT consulting and Management support, with a diverse, employee- and family-centric culture.

LATAM

  • Analyze and document business processes, workflows, and operational use cases.
  • Manage incidents and service requests, coordinating resolution with technical teams and stakeholders.
  • Support process improvements and system optimization across various enterprise applications.

NTT DATA is a global technology company providing consulting, development, and application maintenance across industries like telecom, finance, and energy. With over 139,000 professionals in more than 50 countries, they are one of the top six technology companies, known for innovation and a collaborative culture.

$65,000–$80,000/yr
US

  • Analyze business processes, systems, and data to identify areas of improvement and recommend solutions.
  • Work closely with stakeholders to gather requirements, document processes, and develop project plans.
  • Collaborate with developers and project managers to ensure solutions meet business needs and are delivered on time and within budget.

Valiant Solutions is a security-focused IT solutions provider serving public clients nationwide. Named one of the fastest growing companies and a Best Place to Work, we pride ourselves on employee-centric culture and career development.

US

  • Design and oversee technical solutions for ServiceNow implementations, ensuring alignment with client needs.
  • Lead development teams, drive solutioning conversations, and manage project timelines and deliverables.
  • Independently gather requirements, design, implement, and support features across the ServiceNow platform.

Sigital is a ServiceNow Premier Partner dedicated to helping organizations align their IT Services and Operations Management strategy with their business and service delivery needs. They are a fast-growing professional services firm focused on team collaboration and client success.

Global

  • Handle daily incidents, service requests and user questions on the ServiceNow platform, working to agreed SLAs and priority rules.
  • Administer users, roles, groups and access rights, including ACL configuration and periodic access reviews.
  • Configure the platform in day-to-day operation: catalogue items, forms, notifications, assignment rules and scheduled jobs.

Software Mind develops solutions that make an impact for companies around the globe. They build cross-functional engineering teams and foster a culture of openness, respect, grit, and enjoyment.

US

  • Own the end-to-end development and maturity of the ServiceNow platform across the organization.
  • Design, develop, and deploy ServiceNow solutions including ITSM, HAM/SAM, ITOM, and integrations.
  • Partner with stakeholders to drive process efficiency, automation, and user adoption.

AEVEX supports the U.S. national security mission by providing full-spectrum aviation, remote sensing, and analysis solutions. The company has major offices in California, Florida, North Carolina, Ohio, and Virginia and offers a comprehensive benefits package.

$100,000–$120,000/yr
US

  • Analyzes and documents complex system user requirements for mid-to-large scale projects.
  • Supports program cost, staffing, performance, and financial-control data to provide actionable management information.
  • Leads cross-functional teams to address business or systems issues, focusing on requirements analysis rather than programming.

Agile Defense provides adaptive innovation for US national security missions by integrating advanced technologies. The company values a family-like culture defined by the 6Hs: happiness, helpfulness, honesty, humility, hunger, and hustle.

UK Ireland

  • Ensure the ServiceNow platform is up to date by applying patches and performing version upgrades.
  • Automate application logic using workflow, scheduled script executions, and inbound and outbound email.
  • Design and maintain the Service Catalogue, including defining and configuring items, order guides, and workflows.

Version 1 is a technology and transformation solutions provider trusted by global brands, partnering with Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake. The company has over 3,300 employees and €350/£300m revenue, and has been recognized as a Great Place to Work in Ireland and UK for over 10 years, with a strong values-driven culture.

US

  • Manage ServiceNow instance health, upgrades, patches, and user roles to ensure platform stability and compliance.
  • Configure and maintain modules (ITSM, ITOM, SPM, ITAM, SecOps) and implement advanced UI policies, workflows, and integrations.
  • Lead platform optimizations, develop dashboards and reports, and mentor junior administrators.

Ovation Healthcare strengthens independent community healthcare by providing support, guidance, and tech-enabled shared services to hospitals and health systems. They partner with over 375 hospitals across 47 states and foster a collegial atmosphere of professionalism and teamwork.

Brazil 3w paternity

  • Act as the bridge between client business needs and engineering team technical solutions.
  • Write clear user stories with acceptance criteria and support backlog prioritization and refinement.
  • Apply agile and Lean thinking to turn complex problems into continuous value delivery.

CI&T helps large enterprises transform AI potential into business impact with AI-native solutions and tech-integrated strategies. With 30 years of experience and 8,000 employees across 25 countries, they foster a collaborative culture focused on innovation and continuous learning.