Coordinate with stakeholders to gather requirements and translate business needs into technical specifications.
Assist with client demos, working sessions, and workshops while maintaining documentation and knowledge articles.
Contribute to projects addressing future concepts, products, and technologies.
AHEAD builds platforms for digital business by weaving together advances in cloud infrastructure, automation, analytics, and software delivery. They prioritize a culture of belonging and are an equal opportunity employer.
Provide senior-level business analysis for complex IT and business initiatives, leading requirements elicitation and stakeholder facilitation.
Analyze business problems and opportunities to develop recommendations and support decision-making.
Conduct current-state and future-state assessments to identify process improvement and modernization opportunities.
Jobgether is a job platform that uses AI-powered matching to connect candidates with hiring companies. They operate remotely and emphasize fair, data-driven hiring processes.
Lead client workshops to elicit and document business requirements for federal agency clients.
Translate high-level needs into user stories, acceptance criteria, and functional specifications.
Conduct gap analysis and ensure compliance with federal standards like Section 508 and NIST.
LightFeather delivers innovative, mission-critical solutions to federal agency clients. The company is an Equal Opportunity Employer with a purpose-driven team and meaningful projects.
Lead workshops and stakeholder sessions to understand business objectives and requirements.
Translate business needs into clear user stories, acceptance criteria, and prioritized backlogs.
Partner with CRM, Data, and Engineering teams to ensure alignment and delivery.
Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. We've grown at speed in five years, aiming for $100M revenue, and we foster a culture of ownership, collaboration, and growth.
Coordinate incident and change management processes to maintain operational stability.
Monitor operational issues and maintain accurate records and documentation.
Collaborate with technical teams and stakeholders to ensure service continuity.
This role is listed on behalf of a partner company that manages all applications and next steps. The partner company is looking for an Operation Support Analyst and offers a contract position with exposure to enterprise-level IT operations. They value collaboration and provide a dynamic environment for team members to grow their IT service management skills.
Leads incident management activities for FSA IAM systems to ensure quick detection, response, and resolution of incidents.
Coordinates with internal teams and external partners and provides clear communication during incidents.
Performs real-time technical analysis, reviews logs, and escalates issues to vendors as needed.
PingWind is a Service-Disabled Veteran-Owned Small Business delivering services to the federal government in cybersecurity, development, IT infrastructure, and supply chain management. They have offices in Northern Virginia and Huntsville, AL and offer a range of benefits.
You will use data-driven insights to staff customer operations and service teams, performing in-depth analysis and creating dashboards.
You will compile reports for senior stakeholders and manage incident response as part of a rota.
You will conduct deep dives to optimize workforce allocation and ensure efficient routing.
Monzo is a digital bank on a mission to make money work for everyone, offering innovative banking products from personal accounts to investments. They have a long history of award-winning customer service and a diverse, inclusive culture with hundreds of employees.
Conduct stakeholder interviews and workshops to document current processes and identify improvement opportunities.
Translate business needs into functional and nonfunctional requirements for internal teams and vendors.
Evaluate and coordinate solution selection through RFPs, vendor demonstrations, and stakeholder alignment.
E2 Consulting Engineers is a professional services firm specializing in engineering, environmental, and IT services. Founded in 1988, the company emphasizes safety, innovation, and collaboration.
Analyze and document business and system requirements for ICAM system enhancements.
Collaborate with federal product owners and technical teams to translate business needs into clear user stories.
Provide Tier 1 customer support, monitor channels, and maintain knowledge base content.
Makpar is a comprehensive professional and technical solutions provider for the Federal government, combining expertise in cloud engineering, data management, cybersecurity, and emerging technologies. They emphasize a connected and engaged workforce dedicated to delivering mission success for government clients.
Work alongside subject matter experts to develop business and system use cases, functional and operational requirements.
Represent the client solution owner in backlog prioritization, sprint planning, and user acceptance testing.
Elicit and capture business requirements, decomposing Epics into Features and User Stories with detailed acceptance criteria.
Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Their solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide.
Lead project teams to deploy solutions on the ServiceNow platform.
Drive collaborative team leading and ensure development efforts are documented and delivered with quality.
Design and define customer solutions utilizing the ServiceNow platform.
AHEAD builds platforms for digital business by weaving together cloud infrastructure, automation, and analytics to help enterprises deliver on digital transformation. They prioritize a culture of belonging and offer a multi-million-dollar lab, encouraging growth through training and certifications.
Collaborate with business stakeholders to document workflows and define requirements, bridging the gap between business needs and development.
Drive QA standards by writing functional test cases, executing manual tests, and managing defects.
Lead UAT and beta testing, assist with change management, and ensure product quality within project constraints.
In All Media is a global technology and design firm building impactful digital solutions through remote, distributed teams across LATAM. The company partners with international clients, providing long-term technical expertise and team augmentation.
Analyze business performance trends and key metrics to identify drivers, risks, and opportunities.
Lead and support the development of new processes, gather requirements, and drive project execution.
Coordinate data collection, reporting, and issue resolution to ensure timely and accurate deliverables.
Del Oro Consulting is a consulting firm that partners with clients to deliver business insights and operational improvements. The company fosters a collaborative culture and offers ongoing contract opportunities.
Act as a bridge between business stakeholders, product teams, and engineering teams to analyze requirements and define solutions.
Gather, document, and translate business needs into clear functional requirements and user stories for technical teams.
Support Agile processes like backlog refinement, sprint planning, and feature prioritization to ensure successful delivery.
CareerSwift is a health services platform company that bridges business and technical teams to deliver valuable features. The company fosters a supportive, collaborative, and remote environment with professional growth opportunities.
Act as a bridge between business stakeholders, project management, architects, developers, and technical teams.
Independently analyze complex subjects, synthesize information from multiple sources, and transform fragmented data into clear professional work products.
Maintain traceability between requirements, development, testing, and business outcomes.
TrueTandem is a trusted IT solutions provider serving well-known companies, nonprofits, and federal agencies in the US. They are committed to their customers, communities, and employees, empowering a dedicated team to deliver innovative, cost-effective technology solutions.
Drive HealthEquity Marketplace by gathering business requirements and translating them into actionable decisions.
Engage stakeholders throughout development, manage configuration, and support operational readiness.
Lead discovery, gap analysis, and testing using AI-assisted tools to accelerate delivery.
HealthEquity is a company dedicated to saving and improving lives by empowering healthcare consumers through innovative solutions. They foster an inclusive culture that values employee growth and collaboration.
Manage delivery of managed services, building mature client relationships and anticipating their needs.
Track key metrics to ensure SLAs are consistently achieved and lead incident response with clear communication.
Ensure accurate invoices, reports, and team tools while proactively identifying risks and driving improvements.
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy with over 30 years of experience, we deliver extraordinary impact by helping clients solve complex business problems with technology.
Own and maintain the product strategy and roadmap for critical business systems.
Lead requirements gathering sessions and partner with engineering through the delivery lifecycle.
Serve as the primary product point of contact for key business stakeholders.
Marqeta is a card issuing platform that enables companies to issue cards and manage payment operations in real time. As a publicly-traded company, we value flexibility, innovation, and teamwork.
Lead cross-functional enterprise system implementation projects of medium to high complexity.
Manage full project lifecycles, including scope, schedule, budget, and stakeholder communication.
Drive results through Agile stand-ups, UAT coordination, and executive-level reporting.
Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services. They employ more than 1,200 people across the United States and foster a startup-like culture with scalability.
Provide hands-on technical leadership for ServiceNow platform design, configuration, and governance.
Improve and support IT service management workflows and operational processes.
Oversee integrations, reporting, development standards, and technical debt reduction.
Flexential is a technology company that provides data center and infrastructure services, including cloud, managed services, and colocation. The company values diversity and inclusion, and offers a collaborative culture with a focus on employee well-being.