Source Job

UK

  • You will use data-driven insights to staff customer operations and service teams, performing in-depth analysis and creating dashboards.
  • You will compile reports for senior stakeholders and manage incident response as part of a rota.
  • You will conduct deep dives to optimize workforce allocation and ensure efficient routing.

Data Analysis Looker SQL Google Sheets Workforce Management

20 jobs similar to Senior Service Analyst, 12 Month Fixed Term Contract

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We're a digital bank on a mission to make money work for everyone, offering a range of personal and business banking products. With over 10 years in the UK, we have a strong culture of innovation and customer focus.

$92,583–$125,349/yr
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Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and more. They have a growing team and a culture focused on solving problems and changing lives through great customer service.

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  • Monitor real-time contact center performance metrics to ensure service reliability.
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Our partner is a healthcare-focused organization dedicated to improving patient access and experiences through optimized customer service operations. They operate in a fast-paced, regulated environment, leveraging AI-enabled tools and a collaborative culture.

Global 5w PTO

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RevenueCat is the default monetization platform for mobile in-app subscriptions, processing over $12B in annual purchase volume and serving developers from solo startups to OpenAI. They are a remote-first crew of 150+ across 25+ countries, guided by values like Customer Obsession and Always Be Shipping.

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Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools monthly. As Nigeria’s largest merchant acquirer, the company processes over $250 billion in digital payment transaction value annually.

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Smartsheet provides a cloud-based platform for work execution, enabling teams to plan, track, automate, and report on work at scale. The company has been operating for over 20 years and fosters an inclusive culture focused on innovation and employee growth.

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Rula is a mental healthcare company dedicated to providing quality, evidence-based care and reducing stigma. It is a remote-first organization with a focus on employee well-being and a culture of inclusion.

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Monzo is on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, and pensions in the UK. With a history of creating magical moments through hot coral cards and award-winning customer service, Monzo has grown significantly over the last 10 years and values diversity and inclusion.

$75,057–$101,473/yr
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Monzo is a digital bank offering personal and business accounts, credit cards, and financial services to simplify money management. With a decade of growth and a focus on customer experience, they have a diverse team spread across the UK.

US

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Vericast is a financial institution performance partner that uses data, technology, and people to help banks and credit unions drive growth and efficiency. With 150 years of financial services expertise, the company serves thousands of financial institutions.

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Our partner is a fast-growing technology company backed by leading investors. They have a remote-first culture with a collaborative environment focused on ownership and transparency.

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The company is an innovative healthcare organization that leverages technology to improve clinical operations and patient outcomes. It fosters a collaborative, remote-first culture with a global team.

Canada

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Lightspeed is a cloud commerce platform that helps merchants simplify and scale their operations. Founded in 2005 and dual-listed on NYSE and TSX, the company has teams across North America, Europe, and Asia Pacific, serving over 100 countries with a culture focused on inclusion and performance.

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The company partners with businesses to drive growth through data-driven strategy and operational execution. The culture is fast-paced, collaborative, and focused on measurable outcomes, with a small and agile team.

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  • Own quality assurance for all Looker dashboards and campaign forecast Explores before reports are shared with strategists or clients.
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The company delivers managed capital-raise marketing services for issuers, powered by Looker-based data infrastructure. It is a fast-growing company with a Marketing Services team that combines data, analytics, and performance marketing to help clients make informed decisions.