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Key Responsibilities:
- Compile data-driven reports and dashboards for senior stakeholders using Looker and Google Sheets.
- Perform root-cause analysis and automate processes to improve efficiency.
- Manage incident response and create dynamic burndown plans.
What We’re Looking For:
- Demonstrable experience in service delivery and workforce management in a fast-paced environment.
- Advanced ability to use Looker and Google Sheets for data storytelling.
- Comfort with critical conversations and stakeholder communication.
Benefits:
- £1,000 learning budget each year for books, training, and conferences.
- Fully remote setup with MacBook and home office support.
- On-call rota (Monday-Friday) with occasional weekend work.
Monzo
Monzo is a digital bank on a mission to make money work for everyone, offering innovative banking products from personal accounts to investments. They have a long history of award-winning customer service and a diverse, inclusive culture with hundreds of employees.