Support requirements development and documentation for ICAM system enhancements.
Work with federal product owners and technical teams to translate business needs into user stories.
Provide Tier 1 customer support and escalate issues as needed.

Key Responsibilities:

Gather, analyze, document, and refine business and system requirements.
Write and maintain Agile user stories with clear acceptance criteria.
Develop and maintain SOPs, workflow diagrams, and knowledge base articles.

Required Qualifications:

Experience gathering and documenting software or systems requirements.
Experience writing Agile user stories and acceptance criteria.
Ability to translate business needs into clear, testable requirements.

Makpar

Makpar is a comprehensive professional and technical solutions provider for the Federal government, combining expertise in cloud engineering, data management, cybersecurity, and emerging technologies. They emphasize a connected and engaged workforce dedicated to delivering mission success for government clients.

Apply for This Position