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Role Overview:
- Serve as a key liaison between business stakeholders and technical teams for enterprise technology initiatives.
- Combine business analysis, operational support, and incident management responsibilities.
Key Responsibilities:
- Analyze business processes, gather requirements, and identify improvement opportunities.
- Manage incidents, triage, and coordinate resolution with support teams.
- Monitor support performance and prepare dashboards and metrics.
Stakeholder Collaboration:
- Partner with product teams, developers, and business stakeholders to align solutions.
- Facilitate communication between technical and non-technical audiences.
- Support cross-functional initiatives for operational efficiency.
Qualifications:
- Bachelor's degree in related field with 3-5 years of relevant experience.
- Strong analytical and problem-solving abilities, familiar with ServiceNow.
- Experience supporting enterprise applications and incident management.
NTT Data
NTT DATA is a global technology company providing consulting, development, and application maintenance across industries like telecom, finance, and energy. With over 139,000 professionals in more than 50 countries, they are one of the top six technology companies, known for innovation and a collaborative culture.