NTT DATA
2 open remote positions
The Networking Remote Field Service Engineer (L1) provides professional remote technical support to clients by identifying and resolving technical incidents and problems, ensuring all requests, process events and resolution incidents result in zero missed service level agreement conditions.
As the Networking Remote Field Service Engineer (L1), you will provide remote technical support to clients by identifying and resolving technical incidents and problems. This involves pre-emptive service incident and resolution activities to restore service to clients. You will drive incidents to effective resolution, ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.