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Role:
- Drive root cause investigations for high-impact escalated issues.
- Collaborate with cross-functional teams to resolve customer issues.
- Ensure prioritization, planning, and execution of problems.
Qualifications:
- Five+ years technical experience, 2+ in problem/product management.
- Strong analytical skills and root cause analysis.
- Experience with ServiceNow and ITSM tools.
Desired Skills:
- Scripting in JavaScript, Python, or similar.
- ITIL knowledge, especially v3.
- Understanding of Java or other programming languages.
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