Similar Jobs
See allSenior Staff Problem Manager
ServiceNow
APAC
JavaScript
Python
ServiceNow
ServiceNow Business Analyst
Electrosoft Services, LLC
US
ServiceNow
ITSM
Business Analysis
Service Level Agreement (SLA) Specialist
Peraton
Microsoft Excel
Data Analysis
ServiceNow
Principal Product Success Manager - Facilities Management
ServiceNow
North America
ServiceNow
Facilities Management
Agentic AI
Service Management Analyst
Atlas Technica
Peru
ITIL
Incident Management
Root Cause Analysis
Role:
- You will deliver actionable reporting and executive dashboards for enterprise service management.
- You will own ServiceNow reporting, performance analytics, and KPI governance.
Responsibilities:
- Develop ServiceNow reports, dashboards, and Performance Analytics for IT visibility.
- Automate ITSM reporting and analyze MTTR, change success, and backlog trends.
Requirements:
- Bachelor's in STEM plus 3-5+ years in ITSM reporting or ServiceNow administration.
- Experience with ServiceNow reporting, Power BI, Excel, and ITIL.
Danaher
Danaher is a global life sciences, biotechnology, and diagnostics innovator helping solve the world's most important health challenges. With over 60,000 associates across more than 15 businesses, it fosters a culture of continuous improvement and belonging.