Drive root cause investigations for high-impact, high-visibility escalated issues.
Collaborate with cross-functional teams to achieve the best resolution for customers.
Develop and implement evidence-driven quality and process improvement initiatives across the organization.
We are the AI control tower for business reinvention, bringing together any AI, any data, and any workflow. We help 85% of the Fortune 500 work smarter and are building an AI-native culture where technology and talent are unstoppable together.
Act as primary liaison between business stakeholders and IT to align ServiceNow solutions with organizational goals.
Lead requirements-gathering sessions, analyze business processes, and create functional specifications for development teams.
Support ServiceNow module implementation, testing, and training to drive adoption and business value.
Electrosoft Services, LLC provides technology-based solutions to federal customers, specializing in cybersecurity, ICAM, Zero Trust, digital engineering, and enterprise AI. The company fosters teamwork, work-life balance, and employee recognition with a culture of camaraderie.
Monitor, analyze, and report SLA, SLO, and KPI performance metrics to senior leadership.
Identify trends, root causes, and risks impacting SLA/SLO targets and recommend corrective actions.
Collaborate with technical teams and government stakeholders to drive continuous service improvements.
Peraton is a next-generation national security company providing IT operations, modernization, and enterprise solutions to government agencies and the U.S. armed forces. It is a large mission capability integrator and trusted partner whose employees solve complex challenges across the globe.
Lead technical direction for Facilities Management and Core Business Services, designing and deploying agentic AI solutions on the ServiceNow platform.
Partner with strategic customers to analyze needs, architect solutions, and drive adoption, ensuring measurable business outcomes.
Set solution architecture and deployment patterns, influence product strategy, and scale technical capability across the Customer Excellence Group.
ServiceNow is an AI platform company that brings together AI, data, and workflows to help businesses reinvent and work smarter. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent combine to free people from busywork.
Drive incident follow-up and accountability for assigned clients, including escalations, SLA risks, and backlog reduction.
Facilitate Root Cause Analyses and support Major Incident Management to resolve systemic issues at their source.
Monitor client service health, prepare reports and dashboards, and lead Quarterly Business Reviews to improve service performance.
Atlas Technica handles IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, the company has grown consistently through a focus on service and maintains a professional, friendly global team.
Analyze, support, and maintain enterprise business applications to ensure performance and availability.
Troubleshoot application issues, perform root cause analysis, and provide Tier II support to end users.
Coordinate with developers, infrastructure teams, and vendors to resolve complex technical issues.
Evanhoe supports enterprise business applications for government and commercial clients, delivering IT solutions and technical services. The company is an experienced IT organization focused on reliability, collaboration, and mission success.
Provide Tier 2/3 support for incidents and service requests through the Government-approved ITSM process.
Diagnose and resolve application, infrastructure, network, access, integration, configuration, and performance issues.
Maintain ServiceNow records, communicate status, and contribute to root-cause analysis and service improvement.
Ardent is a technology and mission services company supporting government clients. It has a mission-focused, inclusive culture and encourages veterans and people with disabilities to apply.
Own operational workflows across service delivery pods, ensuring visibility, follow-through, and accountability.
Drive QBR readiness, client health monitoring, and support project coordination with clear communication.
Improve processes, automate manual tasks, and contribute to scalable pod support models.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, the company has grown through a focus on service and values ownership, execution, growth, intelligence, and camaraderie.
Provide responsive, reliable, and consistent IT service delivery to HHS users, solving computer hardware, software, and network issues via phone, email, or in person.
Meet all Service Level Agreements by diagnosing, isolating, and resolving technical problems, with prompt referrals and escalations to appropriate support teams.
Document, track, and monitor problems in ServiceNow, and recommend system modifications to reduce recurring user issues.
Peraton is a next-generation national security company that delivers mission-critical IT solutions to government agencies, including the HHS OIG. It is a large, mission-driven organization that fosters a team-building culture and a fast-paced, evolving environment.
Administer and optimize Rocketlane PSA as the operational owner for configuration, project setup, and workflow hygiene.
Lead resource management with staffing, capacity planning, and subcontractor coordination for delivery operations.
Build operational reporting and dashboards for delivery health, utilization, and partner performance.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Compile data-driven reports for senior stakeholders and build Looker dashboards.
Perform root-cause analysis and automate processes using SQL and Google Sheets.
Manage incidents and create dynamic burndown plans to predict service recovery.
Monzo is a digital bank on a mission to make money work for everyone, offering accounts, savings, investments, and pensions in the UK. With a focus on award-winning customer service and financial education, Monzo has grown significantly and fosters an inclusive, diverse culture.
Monitor project progress, identify and mitigate risks, and provide timely status updates to client and senior management.
Manage ServiceNow projects from initiation to completion using Scrum-based Agile methodology, ensuring adherence to timelines and budgets.
Serve as primary point of contact for technical aspects of the ServiceNow platform and support planning across multiple modules.
NetImpact Strategies is a trusted advisor driving digital transformation for the Federal Government, solving complex problems with innovation and agility. The company has been recognized as a Top Work Place by The Washington Post multiple years, fostering a dynamic and collaborative culture.
Manage ServiceNow Platform Operations for a Federal Agency, ensuring delivery, staffing, and performance.
Coordinate multi-vendor dependencies, transition, and governance, while balancing urgent restoration and committed delivery.
Oversee service-performance governance, capacity planning, and evidence-based reporting using ServiceNow.
NetImpact Strategies is a digital transformation consultancy for the Federal Government, delivering solutions in strategic consulting, process automation, cloud, DevSecOps, data, and cyber security. The company has over a decade of experience and has been recognized as a Top Workplace by The Washington Post in multiple years.
Develop, maintain and improve reporting frameworks, dashboards, scorecards and automated reporting solutions for vendor performance management.
Collect, validate and analyse data from multiple systems, ensuring reporting is accurate, consistent and reliable.
Monitor business metrics including revenue, profitability, pipeline, partner engagement and programme adoption, translating trends and risks into actionable insight.
Exclusive Networks is a global cybersecurity go-to-market specialist providing partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, the company combines local expertise with global scale and is people-focused, helping employees realize their full potential.
Design and optimize scalable ServiceNow solutions aligning with business needs.\n- Lead ServiceNow implementations, including technical planning and phased deployments.\n- Integrate ServiceNow with external systems, ensuring secure data flow.
LightFeather delivers innovative, mission-critical solutions to make a real difference. We are a purpose-driven team of experts working on diverse, meaningful projects.
Own the data architecture, pipelines, and BI layer (Snowflake, dbt, HEX) to support operations and leadership.
Partner with the COO and cross-functional teams to translate operational questions into trusted data products and automated reporting.
Establish metric definitions, data quality standards, and governance while building from scratch as the first dedicated analytics hire.
ComputerCare has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach.
Serve as an escalation resource for complex platform-level cases and conduct deep-dive root cause analysis.
Own the triage, prioritization, and maintenance of the technical bug backlog in Salesforce.
Lead the development and maintenance of advanced knowledge content and provide technical mentorship.
We are the leader in Dynamic Workforce Orchestration, helping organizations create service agility by connecting people, technology, and real-time data. We are a people-first company that treats employees with trust, respect, and flexibility.
Develop and manage business intelligence reporting and analytics using Smartsheet.
Partner with senior leadership to define KPIs and create executive dashboards.
Integrate Smartsheet with Microsoft 365, CRM, and other systems, and train end users.
i2G Systems specializes in advanced physical electronic security and life safety solutions, including surveillance, access control, intrusion detection, and anti-drone technologies. The company is growing and values collaboration, innovation, and professional growth, with a focus on high-impact projects across critical infrastructure and more.
Define and lead the global ITSM strategy, governance model, and continual improvement roadmap.
Own full ITIL-aligned practice governance across Incident, Problem, Change, Request Fulfilment, Service Catalogue, Knowledge, CMDB, Asset, Service Level, and Continual Improvement.
Lead BMC Helix platform governance and establish service quality metrics, KPIs, and executive reporting.
Eurofins Scientific is an international life sciences company providing analytical testing services to clients across multiple industries, ensuring product safety and authenticity. With over 63,000 employees across 950 laboratories in 60 countries, it is a global leader in testing and laboratory services, committed to sustainability and diversity.