Drive root cause investigations for high-impact, high-visibility escalated issues.
Collaborate with cross-functional teams to achieve the best resolution for customers.
Develop and implement evidence-driven quality and process improvement initiatives across the organization.
We are the AI control tower for business reinvention, bringing together any AI, any data, and any workflow. We help 85% of the Fortune 500 work smarter and are building an AI-native culture where technology and talent are unstoppable together.
Own operational workflows across service delivery pods, ensuring visibility, follow-through, and accountability.
Drive QBR readiness, client health monitoring, and support project coordination with clear communication.
Improve processes, automate manual tasks, and contribute to scalable pod support models.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, the company has grown through a focus on service and values ownership, execution, growth, intelligence, and camaraderie.
Monitor, analyze, and report SLA, SLO, and KPI performance metrics to senior leadership.
Identify trends, root causes, and risks impacting SLA/SLO targets and recommend corrective actions.
Collaborate with technical teams and government stakeholders to drive continuous service improvements.
Peraton is a next-generation national security company providing IT operations, modernization, and enterprise solutions to government agencies and the U.S. armed forces. It is a large mission capability integrator and trusted partner whose employees solve complex challenges across the globe.
Provide Tier 2/3 support for incidents and service requests through the Government-approved ITSM process.
Diagnose and resolve application, infrastructure, network, access, integration, configuration, and performance issues.
Maintain ServiceNow records, communicate status, and contribute to root-cause analysis and service improvement.
Ardent is a technology and mission services company supporting government clients. It has a mission-focused, inclusive culture and encourages veterans and people with disabilities to apply.