Source Job

UK

  • Compile data-driven reports for senior stakeholders and build Looker dashboards.
  • Perform root-cause analysis and automate processes using SQL and Google Sheets.
  • Manage incidents and create dynamic burndown plans to predict service recovery.

SQL Looker Google Sheets Data Analysis Workforce Management

20 jobs similar to Senior Service Analyst, Workforce Management

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$92,000–$120,000/yr
US 12w maternity 12w paternity

  • Own and evolve Looker as the primary BI platform, building dashboards for Operations, Finance, and Data Science.
  • Oversee data quality, connectivity between Snowflake and Looker, and support agentic reporting tools.
  • Partner with business teams to deliver insights that drive operational decisions and reduce costs.

Doma Technology LLC provides technology solutions for the real estate industry, simplifying closings for lenders, agents, and homeowners. The company values entrepreneurship, diversity, and integrity, and fosters a collaborative culture.

$75,000–$85,000/yr
US

  • Analyze workforce capacity, utilization, and demand trends to support data-driven planning.
  • Build and maintain dashboards and reports for workforce health and performance.
  • Partner with HR, Operations, and Finance to translate data into actionable insights.

Edmentum is a tech-enabled learning solutions company dedicated to helping educators and students succeed. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

$69,850–$95,250/yr
UK

  • Apply expertise in quantitative analysis and data mining to understand user interactions and inform product strategy.
  • Guide product teams to measure what matters and run A/B experiments for continuous improvement.
  • Partner with finance to build a unified understanding of user lifetime value and product profitability.

Monzo is a digital bank on a mission to make money work for everyone, offering bank accounts, savings, investments, and pensions. With over 4.5 million UK customers and rapid growth, Monzo has an inclusive, data-driven culture that values customer delight and employee empowerment.

$100,000–$120,000/yr
US 4w maternity 4w paternity

  • You will analyze core metrics and transform complex data into actionable insights for GTM leadership.
  • You will own executive-level dashboards and produce weekly and monthly reports for C-level and Board.
  • You will support forecasting, modeling, and annual planning processes to drive revenue predictability.

WorkWave provides field service management software solutions. The company has a remote-first global culture with employees in over 30 states and 7 countries, and has been recognized as a best place to work.

$122,075–$155,000/yr
US Unlimited PTO

  • Own end-to-end marketplace performance for assigned client programs, including SLA attainment, clinician pay cost, and roster health.
  • Lead cross-functional projects that shape scaling strategies, from stabilizing rosters through demand volatility to launching new client programs.
  • Drive data-driven decisions using SQL, Looker, and Excel to optimize staffing, cost, and real-time response playbooks.

Wheel is evolving the traditional care ecosystem by equipping innovative companies with a premier platform to deliver high-quality virtual care at scale. We are a fast-growing telehealth company that values innovation, collaboration, and operational excellence.

US

  • Own data flow from HubSpot and GTM systems into Snowflake and BigQuery, building trusted reporting on pipeline, bookings, and rep productivity.
  • Answer ad-hoc questions from the CFO and sales leadership, then build forecasts, scoring, and churn models.
  • Work independently to assess transformations and set up a modeling layer with dbt if needed.

Honk is a technology-driven roadside assistance platform that connects enterprise and retail customers with a nationwide network of service providers. We're a PE-backed, remote-first team scaling fast and investing in automation, AI, and excellent talent.

$100,000–$110,000/yr
US Unlimited PTO

  • Monitor and maintain time-sensitive automated workflows to ensure processing accuracy and service level targets are met.
  • Troubleshoot workflow issues, document defects, and coordinate resolution with internal and external stakeholders.
  • Analyze operational metrics, generate reports, and assist in data queries to support continuous improvement.

Ibility is a Service-Disabled Veteran-Owned and Woman-Owned Small Business helping government leaders achieve their mission through human-centered design. The small but mighty team is fun, passionate, bold, and creative.

$75,265–$98,785/yr
US Unlimited PTO

  • Analyze data to support business teams in making data-driven decisions and present findings clearly.
  • Oversee creation and maintenance of dashboards, creating models to identify inefficiencies.
  • Collaborate across the organization to monitor initiative impact and support strategic projects.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving members. The company fosters a culture where people can be their most authentic selves, with a commitment to diversity and inclusion.

India 3w PTO

  • Build and maintain labor planning models, dashboards, and reports using Excel, SQL, and Power BI.
  • Analyze labor capacity across fulfillment centers to optimize staffing and cost efficiency.
  • Partner with operations to align labor plans and support peak and expansion initiatives.

The company runs a growing network of fulfillment centers and focuses on data-driven labor and capacity planning. It fosters an inclusive, high-performance culture with opportunities for continuous learning and professional growth.

UK

  • Own high-impact analytics projects, partnering with business teams to drive commercial decisions.
  • Spend 60-70% of your time on hands-on analysis, and the rest on peer review and coaching.
  • Manage and coach two analysts while championing the safe use of AI tools like Claude or ChatGPT.

Policy Expert is a forward-thinking insurer leveraging proprietary technology and data for reliable products and a wow customer experience. Since 2011, we've grown to 1.5M+ customers and become the UK's No.1-rated home insurer.

India 3w PTO

  • Support and enhance labor and capacity planning functions across a global network of fulfillment centers.
  • Analyze labor requirements, build planning tools, and optimize cost and SLA performance.
  • Collaborate with operations and cross-functional teams to align labor plans with merchant needs.

ShipBob is a leading global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants. Backed by investors like Menlo Ventures and SoftBank, it is one of the fastest-growing tech companies headquartered in Chicago with a high-performance, transparent culture.

$40–$50/hr
US

  • Analyze operational, product, and financial data to identify trends and opportunities for improvement.
  • Develop dashboards, reports, and monitoring tools using SQL, Python, and Looker.
  • Collaborate with cross-functional teams to support initiatives and communicate findings clearly.

Cenacle Leadership Group is a consulting firm that provides data-driven insights and leadership solutions to improve business processes. The company is small to mid-sized with a collaborative culture focused on innovation and practical improvement.

$115,000–$200,000/yr
North America Unlimited PTO

  • Partner with product and initiative leads to set objectives and monitor core metrics.
  • Develop and maintain dashboards for cross-functional teams and leadership.
  • Investigate and size new opportunities and translate insights into product direction.

Roo is a veterinary staffing platform that connects animal healthcare professionals with hospitals for relief work and hiring. They empower over 20,000 veterinary professionals and 9,000 animal hospitals through a mission-driven, data-focused culture.

$159,232–$211,200/yr
UK

  • Lead data strategy for a large domain, connecting customer and commercial goals to high-impact Data Science work.
  • Identify and frame ambiguous, strategically important problems where the path is unclear.
  • Partner with senior leaders, set best practices for experimentation and causal inference, and coach data scientists.

Monzo is a digital bank on a mission to make money work for everyone, offering current accounts, savings, investments, and pensions in the UK. They have over 11 million customers and a strong culture of data-driven decision making, with 80% of growth from word of mouth.

US

  • Own the day-to-day queue of payment support tickets and serve as the primary point of contact for contributor payment issues.
  • Investigate and resolve payment disputes by auditing contributor data and complex payment systems with dynamic bonus structures.
  • Build and maintain SQL queries, scripts, automations, and dashboards to streamline payment workflows and ensure compliance.

Snorkel AI is the frontier AI data lab helping teams build the data and environments behind high-performing frontier and agentic AI. Founded out of Stanford AI Lab in 2019, Snorkel is scaling rapidly with robust funding and a culture of growth and shared success.

US

  • Own end-to-end delivery of complex analytical workstreams, from problem framing to final insights.
  • Translate complex datasets into clear, actionable insights and recommendations for client decision-making.
  • Mentor analysts, ensure quality assurance, and develop scalable methodologies and reusable analytical assets.

Lightcast is a global leader in labor market insights, headquartered in Moscow, ID, with offices in the UK, Europe, and India. They partner with clients across six continents to drive economic prosperity and mobility. The company is committed to diversity and uses AI tools to support hiring.

$88,695–$114,036/yr
UK

  • Drive pricing strategy for savings products, optimizing volume and margin trade-offs through data analysis and modeling.
  • Monitor portfolio performance and deposit movements, diagnosing drivers to meet commercial targets.
  • Collaborate cross-functionally with Finance, Treasury, and Product teams to develop insights and actionable pricing decisions.

Monzo is on a mission to make money work for everyone by replacing traditional banking with simple, digital solutions. With over 10 years in the UK and a growing product line including personal and business accounts, savings, investments, and pensions, Monzo is a dynamic fintech with a focus on customer service and financial education.

$65,000–$85,000/yr
US Unlimited PTO

  • Develop and maintain recurring reports, dashboards, and business performance metrics.
  • Analyze user acquisition, engagement, application activity, revenue trends, and key KPIs to identify opportunities.
  • Partner with stakeholders across Finance, Product, Marketing, and Customer Service to deliver data-driven insights.

BOLD is a global organization that creates digital products helping millions of people in 180 countries build stronger resumes, cover letters, and CVs. Its team is made up of experts, learners, contributors, and creatives, with a culture that celebrates diversity and inclusion.

$150–$175/hr
US

  • Build, update, and maintain dashboards and reporting in Looker (LookML development).
  • Support the Sr. Analytics Engineer with ad hoc analyses and forecasting work.
  • Manage sales pacing methodology and ensure recurring manual inputs stay current.

Blueland reimagines everyday cleaning essentials with safe, plastic-free products, eliminating single-use plastic and reducing CO2 emissions. With 45 patents granted and over 1 billion plastic bottles diverted, Blueland is a well-funded B Corp backed by top venture capital and notable investors.

$109,347–$128,651/yr
UK

  • Drive strategic clarity for Payments, supporting the GM in defining and evolving the strategy.
  • Use data to solve complex problems, translating insights into scalable solutions.
  • Collaborate across Product, Engineering, Data, and Design to align initiatives with Monzo's mission.

Monzo is a UK digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and more. With over 10 years of growth, it prides itself on award-winning customer service and an inclusive, customer-centric culture.