Drive the Operations strategy and commercial performance, including P&L analysis and unit economics.
Translate strategy into clear recommendations for senior leaders and partner across teams.
Own the Operations Roadmap and drive high-impact cross-functional initiatives.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, and investments. They have a customer-focused culture and have grown to serve millions of customers in the UK.
Own the GCOO strategy across UK Ops, EU Ops, and Controls, defining clear goals and direction.
Lead financial planning and monthly reporting to connect operational performance to commercial outcomes.
Drive high-impact strategic projects and a global operating model, balancing efficiency and market needs.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. With an award-winning customer service and a focus on financial education, Monzo has grown significantly over the past decade and fosters an inclusive, people-first culture.
Turn strategic ideas into real-world experiments, designing and executing end-to-end to validate hypotheses quickly.
Incubate high-potential opportunities that improve customer experience, reduce operational demand, or unlock commercial value.
Scale successful experiments into production by collaborating with product, engineering, data science, and operations teams.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. They foster a diverse and inclusive culture with a focus on innovation and customer-centricity, operating as a high-growth company with a small, high-impact team known as Ops Labs.
Lead the EU data team and shape product strategy as we expand across Europe.
Build the learning loops and data foundations for new markets, from metrics to forecasts.
Represent Data at EU leadership and ExCo level, driving decision-making with commercial judgement.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, credit cards, and pensions. We're a fast-growing, inclusive company with a strong data-driven culture and a long history of creating magical moments for our customers.
Lead data strategy for a large domain, connecting customer and commercial goals to high-impact Data Science work.
Identify and frame ambiguous, strategically important problems where the path is unclear.
Partner with senior leaders, set best practices for experimentation and causal inference, and coach data scientists.
Monzo is a digital bank on a mission to make money work for everyone, offering current accounts, savings, investments, and pensions in the UK. They have over 11 million customers and a strong culture of data-driven decision making, with 80% of growth from word of mouth.
Lead research across Core Banking and shape a coherent Personal Banking research strategy.
Partner with senior stakeholders to connect customer insights and influence strategic decisions.
Manage a team of 6-8 researchers and coach research leaders to maintain a high quality bar.
Monzo is a digital bank on a mission to make everyday money magical for everyone, offering current accounts, budgeting, and paid subscriptions. The company is customer-centric, with a culture that supports distributed working across the UK.
Lead the multi-year People Operations strategy, including technology, analytics, mobility, and payroll.
Drive AI adoption across the People Team, managing governance and executive stakeholders.
Mature people analytics capabilities to provide predictive insights for evidence-based decisions.
Monzo is on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, and pensions with a focus on financial education and award-winning customer service. With over 10 years in the UK and a growing team, Monzo fosters an inclusive, high-performing culture centered on customers and innovation.
Apply expertise in quantitative analysis and data mining to understand user interactions and inform product strategy.
Guide product teams to measure what matters and run A/B experiments for continuous improvement.
Partner with finance to build a unified understanding of user lifetime value and product profitability.
Monzo is a digital bank on a mission to make money work for everyone, offering bank accounts, savings, investments, and pensions. With over 4.5 million UK customers and rapid growth, Monzo has an inclusive, data-driven culture that values customer delight and employee empowerment.
Lead the design of high-quality web experiences to help customers discover Monzo's value.
Use quantitative and qualitative data to identify opportunities and make informed design decisions.
Collaborate with cross-functional teams to define product visions and drive experimentation.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, and pensions. The design team consists of over 115 designers, researchers, and brand experts, fostering a culture of empathy, data, and craft to create magical customer experiences.
Drive pricing strategy for savings products, optimizing volume and margin trade-offs through data analysis and modeling.
Monitor portfolio performance and deposit movements, diagnosing drivers to meet commercial targets.
Collaborate cross-functionally with Finance, Treasury, and Product teams to develop insights and actionable pricing decisions.
Monzo is on a mission to make money work for everyone by replacing traditional banking with simple, digital solutions. With over 10 years in the UK and a growing product line including personal and business accounts, savings, investments, and pensions, Monzo is a dynamic fintech with a focus on customer service and financial education.
Investigate complex, high-risk user business cases applying deep risk judgment and tailored solutions.
Navigate ambiguity to develop evidence-based recommendations where standard frameworks do not apply.
Collaborate across Risk Operations, Legal, Compliance, and Product to build holistic risk mitigation strategies.
Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments and grow revenue. With a mission to increase the GDP of the internet, it fosters a culture of innovation and tackling ambitious challenges.
Coordinate day-to-day operational resilience activities, including identifying Important Business Services and mapping dependencies across people, processes, technology, and third parties.
Monitor impact tolerances, collect metrics, and flag potential breaches to stakeholders, while supporting scenario tests for severe but plausible disruptions.
Support ICAAP inputs, business continuity planning, and governance committees with data-driven resilience updates.
Monzo is a UK digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. The company is known for its award-winning customer service and inclusive culture, with a focus on creating magical moments for customers.
Lead operational tax strategy and compliance across the UK and Europe, including BBSI, ISA reporting, FATCA, CRS, and CT61s.
Partner with Product and local teams to embed tax considerations into new products and market entries.
Stay ahead of tax law changes and translate them into actionable steps for the business.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. With a growing customer base in the UK, Monzo is known for its hot coral cards, get-paid-early feature, and award-winning customer service, fostering a culture of innovation and inclusion.
Partner with stakeholders across the business to deliver targeted comms plans and support high-visibility projects.
Manage everyday comms requests, keep trackers up to date, and use data to measure success.
Create on-brand visuals and slides, run workshops, and ensure compliance with data privacy and security rules.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and more. With a focus on creativity and collaboration, they have a long history of delivering magical customer experiences and are committed to diversity and inclusion.