Supports daily payment operations including chargeback and PayPal dispute workflows, issue investigation, and seller-facing resolution across multiple processors and regions.
Conducts technical operations analytics in five areas: authorization rates, chargeback rates, data normalization, processing costs, and reconciliation support.
Tracks payment costs by processor and region, monitors chargeback volumes and win rates, and performs data-quality checks to ensure consistency across systems.
FastSpring helps AI, SaaS, gaming, software, and digital product companies sell online globally by handling payment needs from checkout to taxes. Founded in 2005, it is a privately owned company headquartered in Santa Barbara with offices in multiple international locations and a network of over 2,500 sellers.
Build and own automations, data workflows, and internal tools from problem identification to solution delivery.
Partner directly with ad operations to identify manual processes and replace them with reliable systems using SQL, scripting, and AI tools.
See direct impact in hours saved, errors reduced, and faster campaign execution.
DoorDash is a technology and logistics company that enables door-to-door delivery, empowering local economies. The company is growing rapidly and values diverse perspectives, offering comprehensive benefits and a culture of learning and iteration.
Build internal products that keep a fast-growing physical operation moving, focusing on workflow automation and AI-assisted tools.
Define core records, lifecycle states, and decision rules to make workflows reliable, using SQL and data inspection.
Partner with engineers to deliver measurable improvements in cycle time, accuracy, and visibility, from discovery through adoption.
Giga is building gigawatts of AI data centers to hasten a future of intelligence and abundance. A rapidly growing startup, the team moves quickly, thinks practically, and values ownership and impact.
Own the success of New Verticals integrations by driving initiatives across technical teams, contractors, and internal stakeholders.
Identify, resolve, and escalate integration-related blockers while managing external relationships with partners.
Partner with product, engineering, and operations teams to drive improvements and shape the systems integrations roadmap.
DoorDash is a technology and logistics company that started by enabling door-to-door delivery. We are a large, growing team committed to diversity and inclusion, with comprehensive benefits and a focus on employee well-being.
Own escalations end-to-end, reproducing, isolating, and communicating progress to stakeholders.
Perform deep technical analysis using SQL forensics, logs, and telemetry to identify root causes.
Document repro kits and internal RCA notes while building the Knowledge-Centered Support library.
HungerRush is a leading provider of integrated restaurant technology solutions, including the cloud POS system HungerRush 360. The company values team, respect, accountability, customer, and speed, and fosters a collaborative culture.
Reconcile transaction and settlement records across internal systems and payment providers.
Monitor merchant settlements and investigate missing, delayed, or incorrect payments.
Prepare Statements of Account and support month-end reporting and financial discrepancy resolution.
Qlub provides a payment platform that lets restaurant guests scan a QR code to pay instantly, eliminating wait times and friction. Backed by Mastercard and Mubadala with $72M raised, it is a fast-scaling fintech operating across multiple markets with a rapidly growing team.
Own defined Success Operations programs including customer recovery, cross-sell, and AI-enabled call center operations, setting goals and managing performance.
Analyze conversion, retention, revenue, and cost data, turning findings into clear recommendations.
Improve operational workflows by documenting processes, coordinating cross-functionally, and implementing automation where applicable.
Thumbtack helps millions of people confidently care for their homes through a one-stop app for repairs, maintenance, and improvements. With a community of 300,000 local service businesses, they combine personalized guidance and AI tools to serve homeowners across the U.S.
Monitor escalation queues and maintain data integrity of the platform by following up on internal requests.
Investigate platform issues through technical troubleshooting and ensure clear documentation until resolution.
Collaborate with Product Managers, Designers, and Engineers to communicate insights and improve product functionality.
Teikametrics is revolutionizing retail through its patented Artificial Retail Intelligence platform. The company provides a proprietary orchestration layer for marketplaces like Amazon, Walmart, and TikTok, and offers remote work flexibility with a focus on collaboration.
Provide technical support and guidance to users across Intercom, Slack, phone, and email to maximize platform value
Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations to deliver exceptional customer experiences
Participate in an on-call rotation and adapt to a fast-changing startup environment while owning customer success
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP, enabling marketing teams to build and ship end-to-end campaigns. Founded in 2019 and headquartered in San Francisco, the company is trusted by enterprises like Domino's, Spotify, and Ramp, with an ambitious, impact-driven team that values humility and kindness.
Monitor and assist with client email communications using provided templates and information.
Prepare and organize invoice documentation and track payment status in Google Sheets.
Track client matters through established workflows and update HubSpot records.
20four7VA is a staffing agency that connects virtual assistants with clients worldwide. The company supports a vibrant community and offers free training and upskilling opportunities.
Master publisher concepts, workflows, and requirements to stay current with a rapidly evolving product.
Investigate, escalate, and resolve diverse client issues across the Yext Publisher Network.
Act as a client-facing representative, guiding clients through challenging issues with professionalism and active listening.
Yext is an enterprise agentic marketing platform that helps brands manage visibility across AI and traditional search. It serves thousands of brands and digital marketing partners globally, fostering a culture of collaboration and results-driven innovation.
Develop and maintain user-facing reports and analytics products that help customers understand workforce data and identify opportunities for improvement.
Build scalable data models and pipelines in Google BigQuery, applying statistical methods to generate actionable insights.
Collaborate with cross-functional teams and work with AI agents to automate workflows and surface intelligent insights.
The company provides an AI-focused SaaS platform that helps customers understand workforce performance and identify opportunities for improvement. It operates with a distributed, remote team and emphasizes cross-functional collaboration and data-driven decision-making.
Manage submission workflows to ensure timely peer review and resolve vendor or colleague queries professionally.
Troubleshoot manuscript and system issues, proactively raising data-driven recommendations for process improvements.
Serve as daily liaison with vendors, monitoring performance against KPIs and contributing to operational projects.
PLOS is a catalyst in open science, reimagining models to meet open science principles and removing barriers in knowledge sharing. The organization is supported by a global in-house team and values diverse perspectives to create a more equitable system of scientific knowledge.
Design and deploy AI-powered automations using GPT, Claude, Zapier, Make, and APIs to eliminate repetitive work.
Build and maintain Power BI dashboards and SQL/Python data pipelines for reliable business insights.
Ensure data integrity and document all systems, workflows, and processes for scalability and team adoption.
Cloud Accountant Staffing provides specialized staffing solutions for accounting firms, focusing on remote talent. They emphasize a culture of ownership, continuous learning, and innovation, with a small but dedicated team.
Resolve customer inquiries on payroll and platform issues via email, chat, and phone.
Investigate discrepancies, document resolutions, and escalate complex cases.
Build payroll knowledge and contribute to process improvements.
The company provides payroll and HR services to businesses globally. It operates with a fully remote, globally distributed team and emphasizes flexibility, inclusivity, and employee wellbeing.
Take ownership of a defined set of jurisdictions with support from senior teammates.
File and pay under established workflows to learn the system firsthand.
Log friction points and build the muscle of turning observations into actionable items.
Check is rebuilding payroll infrastructure by embedding payroll into businesses. The team is distributed across the US and values creative problem-solving, critical thinking, and grit.
Lead and scale a global customer support function, overseeing both AI-powered and human support operations.
Manage complex escalations, technical troubleshooting, and ensure high-quality, timely resolutions.
Drive continuous improvement through data analysis, workflow optimization, and collaboration with Product and Engineering teams.
This role is posted on behalf of a partner company, and the hiring is managed by Jobgether. They operate a remote, technology-driven environment with a focus on AI-enabled customer support. The company values collaboration, innovation, and a flat organizational structure.
Provide accurate, timely customer support for a U.S. fintech cashback and payments app.
Investigate and resolve payment, cashback, gift card, refund, and account balance issues.
Monitor and reconcile high-value transactions, including seven-figure sums, with precision and compliance.
Hire Hangar is a talent company that connects top professionals with vetted employers and competitive opportunities. It focuses on building long-term careers while supporting fast-growing global companies in a remote-first environment.
Independently diagnose complex workflow failures and platform anomalies using logs, database investigation, and API testing.
Provide Engineering teams with rigorous, data-backed investigation results and reproduction steps.
Operate with minimal supervision while prioritizing high-volume operational work alongside longer-term initiatives.
TrueML is a mission-driven financial software company that uses machine learning to create better customer experiences for distressed borrowers. The team includes inspired data scientists, financial services industry experts, and customer experience fanatics building technology to serve people.
Provide high-quality customer support via email, voice, and chat, troubleshooting intermediate-to-advanced product issues.
Act as a frontline escalation resource, triaging complex issues to Level 2 teams and conducting root cause analysis.
Coach team members, monitor SLAs, and maintain process documentation to ensure consistent operational performance.
The company is a partner organization focused on global phone number operations, enabling customers to manage connectivity resources. The team is remote and collaborative, with a strong emphasis on operational excellence, customer advocacy, and continuous improvement.