Own the front-line support queue, investigating and resolving retail investor tickets related to accounts, money movements, and applications.
Review money movement requests, troubleshoot account-level issues, and apply Atomic's policies consistently across cases.
Maintain clean records of each ticket's investigation and flag recurring pain points to improve workflows.
Atomic Vest builds financial infrastructure that lets companies offer investing experiences, including ESG and multi-currency trading across 60 global markets. They are a fast-growing, mission-driven team from tech, banking, finance, and law, with a remote-first culture.
Resolve Provider and Consumer inquiries with one-touch resolution across phone, chat, email, and SMS.
Manage high-volume inbound and outbound interactions while maintaining quality and efficiency.
Investigate account activity, de-escalate complex situations, and document interactions accurately.
Cherry is a fintech company offering the simplest, fastest, and most inclusive BNPL solution for medical practices. Founded in 2019, it is a fast-growing startup led by Stanford entrepreneurs with a previous successful exit and backed by top investors including Kleiner Perkins and DCM.
Provide first-line customer support via phone, text, and email for Clair's users.
Become a product expert in Clair's signup process, wage advances (EWA), and repayment products.
Handle tough financial questions, crunch numbers, and ensure user satisfaction in a tech environment.
Clair is a fintech company that embeds digital banking and on-demand pay solutions into workforce management and payroll apps, enabling workers to access their earnings as soon as they clock out. The company is a small, mission-driven startup focused on serving hourly workers and creating financial freedom for them.
Serve as the primary point of contact for billing-related customer inquiries, including invoices, payments, and disputes.
Walk customers through billing questions, explain charges, and resolve discrepancies with a calm, personable approach.
Manage enterprise account billing, dunning communications, and vendor invoices end-to-end.
Databento is a market data platform that provides real-time and historical data across futures, options, and equities through a unified API. The company's team includes alumni from top quantitative firms and they offer a fully remote culture.
Coach and support a team of overnight customer support agents, ensuring exceptional service and quick issue resolution.
Monitor calls, emails, and chats for quality assurance, providing frequent agent feedback to improve performance.
Identify root causes of recurring customer issues and collaborate with cross-functional teams to develop scalable solutions.
Mudflap is modernizing the $1 trillion trucking industry by helping over 100,000 underserved small businesses save on fuel, processing billions in annual payment volume. Backed by top-tier investors and included in the Forbes Fintech 50, the company is a profitable fintech startup with a team from Disney, Uber, Google, and more.
Respond to customer support requests during overnight PST hours, primarily Tier 1 support for Parkade users.
Identify root causes of straightforward issues, troubleshoot, and provide clear next steps.
Maintain accurate documentation and escalate issues when necessary.
Frontier is a subsidiary of Fresh Prints, a fully remote, 150-person company based in New York. We help companies grow full-time, cross-functional teams abroad.
Identify and match incoming payments to customer bookings and reconcile accounting entries across global accounts and multiple currencies.
Investigate and resolve unmatched or misapplied payments by working with internal teams and payment partners.
Troubleshoot bank and partner reporting issues to ensure accurate and timely identification of incoming funds.
Flywire is a global payments enablement and software company that solves high-stakes, high-value payments across education, healthcare, travel, and B2B industries. With over 1,400 employees representing more than 40 nationalities in 15 offices worldwide, we foster a collaborative, passionate culture focused on global impact.
Respond to and resolve transactional queries from customers' customers via email, such as refunds and cancellations.
Escalate advanced or complex queries to appropriate internal channels.
Continuously improve product knowledge and participate in team meetings to enhance processes.
Paddle provides digital product companies with a complete payment infrastructure as a Merchant of Record, handling all payment-related complexities. The company serves over 6000 software sellers in 245 territories and is backed by major investors, fostering a diverse, collaborative, and remote-first culture.
Provide timely customer support across phone, chat, email, and ticketing channels, resolving PCI DSS inquiries with first-contact resolution.
Guide customers through compliance processes using clear, step-by-step instructions and troubleshoot the online platform.
Maintain accurate records, identify recurring issues, and recommend process improvements to enhance efficiency.
The company specializes in payment-card compliance and cybersecurity solutions, providing customer support for PCI DSS requirements. It is a remote-first organization that values accuracy and customer-first mindset, though specific team size is not disclosed.
Deliver outstanding member experiences by handling complex inquiries, escalations, and coaching frontline teammates.
Manage HelpDesk tickets, monitor service queues, and identify process improvements to enhance operational efficiency.
Support onboarding, training, and quality assurance while ensuring compliance with policies and regulatory requirements.
First Entertainment Credit Union provides financial services to the entertainment and creative industries, building lifelong relationships based on deep understanding of their members' lives and work. The company fosters a culture of Members First, Ownership, Integrity, Innovation, Inclusivity, and One Team, with a focus on remote collaboration and team development.
Provide technical and organizational support to clients throughout the integration process and post-launch.
Escalate complex technical issues to L2 Support and Development teams, ensuring timely investigation and resolution.
Communicate with clients through voice calls, tickets, chats, and other business communication channels.
Coinspaid Dev is the engineering brand behind Coinspaid, providing technology and R&D expertise for blockchain infrastructure. With over 120 engineers and 11 years of industry experience, the company operates across more than 20 blockchain networks.
Serve as the first point of contact for customers impacted by risk actions.
Manage inbound email inquiries related to account restrictions, address updates, and business structure changes.
Collaborate with internal Risk teams to ensure accurate and empathetic customer support.
Mercury builds a complete finance stack for startups, offering banking and financial services. Since 2019, it has grown to over 300,000 startups and small businesses around the world.
Provide exceptional customer service and resolve client inquiries via support tickets and various channels.
Troubleshoot and address client concerns with professional communication and solutions-driven service.
Maintain client satisfaction throughout the booking and travel experience while handling multiple tasks efficiently.
The company is a travel services provider focused on client satisfaction and booking experiences. The team is remote-first, small to medium-sized, and emphasizes a supportive culture with ongoing training.
Investigate and resolve transaction and credit disputes within SLA, ensuring audit-defensible documentation and supporting fraud incident response.
Own escalated and sensitive cases across email, chat, phone, and social, and keep enablement current with SOPs, job aids, and QA reviews.
Work the systems beyond cases, identify manual workflows worth automating, and partner cross-functionally to close gaps surfaced by casework.
Tilt uses mobile-first products and machine learning to provide credit based on over 250 real-time financial signals, looking beyond traditional credit scores. With millions of customers worldwide, it is a remote-first company spanning 14 countries with a culture focused on excellence, impact, and mutual respect.
Reconcile transaction and settlement records across internal systems and payment providers.
Monitor merchant settlements and investigate missing, delayed, or incorrect payments.
Prepare Statements of Account and support month-end reporting and financial discrepancy resolution.
Qlub provides a payment platform that lets restaurant guests scan a QR code to pay instantly, eliminating wait times and friction. Backed by Mastercard and Mubadala with $72M raised, it is a fast-scaling fintech operating across multiple markets with a rapidly growing team.