Review AML alerts in transaction monitoring queues and take appropriate action, including contacting users for information.
Investigate and respond to Requests for Information (RFIs) from partner banks, documenting findings and escalating suspicious activity.
Develop and refine risk-based monitoring rules, write clear documentation, and help train future teammates.
Mercury builds a complete finance stack for startups, simplifying entrepreneurs' and business owners' financial lives. It is a growing fintech company that prioritizes diversity and belonging, with a culture of empathy and innovation.
Conduct KYC Refresh and Enhanced Due Diligence Reviews on existing accounts to ensure regulatory compliance.
Support BPO partners with escalations related to CIP, CDD, and EDD.
Communicate effectively with stakeholders and customers, documenting rationale for account decisions.
Mercury is a fintech company that provides banking and financial workflow solutions for startups. They are a growing company with a focus on compliance and risk management, fostering a culture of diversity and inclusion.
Investigate complex, high-risk user business cases applying deep risk judgment and tailored solutions.
Navigate ambiguity to develop evidence-based recommendations where standard frameworks do not apply.
Collaborate across Risk Operations, Legal, Compliance, and Product to build holistic risk mitigation strategies.
Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments and grow revenue. With a mission to increase the GDP of the internet, it fosters a culture of innovation and tackling ambitious challenges.
Own the front-line support queue, investigating and resolving retail investor tickets related to accounts, money movements, and applications.
Review money movement requests, troubleshoot account-level issues, and apply Atomic's policies consistently across cases.
Maintain clean records of each ticket's investigation and flag recurring pain points to improve workflows.
Atomic Vest builds financial infrastructure that lets companies offer investing experiences, including ESG and multi-currency trading across 60 global markets. They are a fast-growing, mission-driven team from tech, banking, finance, and law, with a remote-first culture.
Manage case inventory, incoming calls, and emails within SLA.
Perform daily review and analysis of suspected fraud activity and complete comprehensive risk assessment.
We empower the people who run physical operations with tools to make their work safer, more productive, and more profitable. We serve nearly 100,000 customers across a wide range of industries and are a Forbes Cloud 100 company.
Serve as the first relationship contact for startups, ensuring they get maximum business value from Mercury.
Build relationships across startup teams to help them grow and scale using Mercury's core suite.
Partner with cross-functional teams to advocate customer experience and identify growth opportunities.
Mercury is a fintech company that offers financial products and banking services to startups. They are an equal opportunity employer committed to diversity and belonging.
Identify blind spots in processes and controls, and recommend improvements.
Facilitate pre-launch reviews, risk self-assessments, and incident management.
Coordinate with cross-functional teams to ensure products are launched safely and comply with risk frameworks.
Mercury is building a complete finance stack for startups, simplifying banking for entrepreneurs and businesses. The company has obtained a provisional national bank charter and is scaling its operations, with a diverse team.
Resolve Provider and Consumer inquiries with one-touch resolution across phone, chat, email, and SMS.
Manage high-volume inbound and outbound interactions while maintaining quality and efficiency.
Investigate account activity, de-escalate complex situations, and document interactions accurately.
Cherry is a fintech company offering the simplest, fastest, and most inclusive BNPL solution for medical practices. Founded in 2019, it is a fast-growing startup led by Stanford entrepreneurs with a previous successful exit and backed by top investors including Kleiner Perkins and DCM.
Manage client onboarding and verification, including KYC document review and validation, as well as funding and general inquiries via email and live chat.
Guide existing clients through document resubmission and re-verification during remediation initiatives.
Identify and escalate potential risks or suspicious documentation to the appropriate teams.
Kraken is a leading cryptocurrency platform offering spot trading, margin, futures, staking, and OTC services to over 10 million individuals and institutions worldwide. Founded in 2011, the company is known for its commitment to client care and industry-leading security, with a global team focused on advancing open finance.
Investigate and resolve transaction and credit disputes within SLA, ensuring audit-defensible documentation and supporting fraud incident response.
Own escalated and sensitive cases across email, chat, phone, and social, and keep enablement current with SOPs, job aids, and QA reviews.
Work the systems beyond cases, identify manual workflows worth automating, and partner cross-functionally to close gaps surfaced by casework.
Tilt uses mobile-first products and machine learning to provide credit based on over 250 real-time financial signals, looking beyond traditional credit scores. With millions of customers worldwide, it is a remote-first company spanning 14 countries with a culture focused on excellence, impact, and mutual respect.
Collect, review, and analyze applicants' financial information including bank statements, credit reports, and business financial statements.
Directly communicate with clients and sales teams about application status and additional document requirements.
Make underwriting decisions to approve, decline, or seek exceptions based on policy guidelines and risk assessment.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The company serves nearly 100,000 customers across various industries and fosters a diverse and inclusive workplace.
Manage and develop Mexico's compliance policies and processes, ensuring ongoing monitoring and reporting.
Coordinate foreign regulatory filings and conduct internal compliance policy reviews, including risk assessments and audits.
Assist in developing training materials and maintaining records for compliance with Mexico's Financial Intelligence Unit.
Binance is a leading global blockchain ecosystem and the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 300 million people in 100+ countries, the company fosters a fast-paced, results-driven culture with a focus on innovation and user-centricity.
Provide accurate, timely customer support for a U.S. fintech cashback and payments app.
Investigate and resolve payment, cashback, gift card, refund, and account balance issues.
Monitor and reconcile high-value transactions, including seven-figure sums, with precision and compliance.
Hire Hangar is a talent company that connects top professionals with vetted employers and competitive opportunities. It focuses on building long-term careers while supporting fast-growing global companies in a remote-first environment.
Handle inbound chat and email inquiries from members, delivering clear, empathetic, and solutions-focused support.
Develop and maintain processes to provide key services across chat and email, prioritizing multiple queues efficiently.
Resolve unique situations, improve workflows, and communicate complex financial topics with confidence and clarity.
Rocket Money's mission is to improve the financial prosperity of millions of people by offering a unique understanding of their finances and services that save time and money. The company is a growing fintech with a focus on member support, offering a collaborative culture and benefits like unlimited PTO.
Own end-to-end financial crimes investigations across a diverse cannabis client portfolio.
Act as subject matter expert on FinCEN guidance and state-level MRB regulations.
Monitor and investigate AML alerts, conduct due diligence, and prepare marijuana-related SARs.
LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses tools to manage operations and accelerate growth. With over 5 billion in annual wholesale orders and backed by top VCs, LeafLink serves thousands of brands across 30+ markets and has been recognized as a top workplace.
Provide first-line customer support via phone, text, and email for Clair's users.
Become a product expert in Clair's signup process, wage advances (EWA), and repayment products.
Handle tough financial questions, crunch numbers, and ensure user satisfaction in a tech environment.
Clair is a fintech company that embeds digital banking and on-demand pay solutions into workforce management and payroll apps, enabling workers to access their earnings as soon as they clock out. The company is a small, mission-driven startup focused on serving hourly workers and creating financial freedom for them.
Own and execute company reviews, payroll monitoring, and related processes with precision and clear communication.
Analyze data to spot and act on emerging risk signals for companies and payrolls.
Mitigate fraud incidents, document insights, and drive resolutions with cross-functional teams.
Check is rebuilding payroll infrastructure by powering businesses that offer payroll services. The company is a distributed team across the US that values creative problem-solving, simplicity, and breaking conventional role boundaries.
Provides first-level operational support for money movement transactions including ACH, wires, and checks.
Researches and resolves routine transaction inquiries using documented procedures and controls.
Maintains accurate records and escalates complex or high-risk matters to appropriate partners.
Peak Credit Union provides financial services to its members and local communities. They are an equal opportunity employer with a focus on compliance and member service.
Ensure customer adoption and success by providing advice, risk mitigation, and executive alignment.
Collaborate with sales, support, and engineering teams to manage accounts and drive growth.
Develop long-term relationships with stakeholders and deliver executive business reviews to maximize value.
nCino is a financial services technology company transforming the industry through bold innovation and relentless execution. They are committed to inclusion and equality, fostering a culture where employees can bring their authentic selves to work.