Serve as the first point of contact for customers via calls, email, and chat.
Assist customers with online applications and troubleshooting.
Collaborate with internal teams to resolve issues and maintain accurate records.
Clasp is a venture-backed startup that transforms access to education and career pathways through its platform. It is a Forbes Fintech 50 company and SHRM portfolio company with a culture driven by social impact and innovation.
Provides first-level operational support for money movement transactions including ACH, wires, and checks.
Researches and resolves routine transaction inquiries using documented procedures and controls.
Maintains accurate records and escalates complex or high-risk matters to appropriate partners.
Peak Credit Union provides financial services to its members and local communities. They are an equal opportunity employer with a focus on compliance and member service.
Respond to membership-related emails within a four-hour window, handling account, billing, and access issues with empathy.
Monitor Slack channels and troubleshoot sensitive or challenging interactions with professionalism and de-escalation.
Document interactions, identify recurring trends, and partner with internal teams to resolve complex member issues.
The company specializes in digital healthcare services, helping members access effective care. They operate with a small, mission-driven remote team focused on empathy and equitable healthcare access.
Resolve Provider and Consumer inquiries with one-touch resolution across phone, chat, email, and SMS.
Manage high-volume inbound and outbound interactions while maintaining quality and efficiency.
Investigate account activity, de-escalate complex situations, and document interactions accurately.
Cherry is a fintech company offering the simplest, fastest, and most inclusive BNPL solution for medical practices. Founded in 2019, it is a fast-growing startup led by Stanford entrepreneurs with a previous successful exit and backed by top investors including Kleiner Perkins and DCM.
Serve as the first point of contact for customers impacted by risk actions.
Manage inbound email inquiries related to account restrictions, address updates, and business structure changes.
Collaborate with internal Risk teams to ensure accurate and empathetic customer support.
Mercury builds a complete finance stack for startups, offering banking and financial services. Since 2019, it has grown to over 300,000 startups and small businesses around the world.
Provide outstanding customer support via email and phone, resolving issues and ensuring a seamless experience.
Monitor live trips, address disruptions, and coordinate alternative solutions for drivers and customers.
Maintain detailed records, escalate critical issues, and collaborate with internal teams to improve operations.
CharterUP is an AI-native platform transforming the $450+ billion group transportation and mobility market. It is a hyper-growth, remote-first company trusted by Fortune 500 companies and recognized as one of the fastest-growing companies by Inc.
Execute all core responsibilities of a Care Specialist, managing billing processes and ensuring accuracy.
Provide real-time chat support to team members, offering prompt guidance to resolve issues.
Handle and resolve tickets, complaints, and corporate escalations with professionalism and urgency.
Cable One is a telecommunications company that provides internet, cable TV, and phone services to customers across the United States. The company is an award-winning organization with a focus on diversity, inclusion, and community support, offering a collaborative work environment and opportunities for advancement.
Handle inbound and outbound calls and respond to customer inquiries via text and email.
Manage and update customer cases, documenting all interactions accurately.
Resolve routine issues at first contact and escalate complex cases as needed.
Five Star Solutions provides customer support and business process services. The company values diversity and is committed to maintaining a professional workforce while delivering the best service possible to its customers.
Respond to customer inquiries via email, chat, text, and phone with timely and professional support.
Resolve issues accurately while adhering to company policies and maintaining detailed documentation in internal systems.
Collaborate with cross-functional teams to ensure customer needs are met and contribute to process improvements.
Fresh Prints is a New York-based custom apparel startup that partners with talented student entrepreneurs, providing working capital, training, and support to build businesses at their schools. It is a multi-million dollar business with a focus on empowering young leaders and fostering a collaborative culture.
Resolve customer inquiries related to payroll processing, discrepancies, and platform usage via multiple channels.
Ensure timely responses and clear communication while adhering to service level agreements.
Document issues, follow escalation paths, and develop foundational payroll expertise.
Remote is a global HR platform that helps businesses recruit, pay, and manage international teams. The company has a distributed workforce across 6 continents, fostering an asynchronous work culture with a focus on innovation and automation.
Lead Billing Support through change management and operational rigor.
Turn billing data into performance stories and recommendations for leadership.
Influence cross-functional partners and build scalable workflows in a fast-paced startup.
Rula is a remote-first mental healthcare company dedicated to making mental health care work for everyone. They are a startup with a culture of inclusion, supporting employees in feeling safe, seen, heard, and valued.
Post insurance and patient payments into billing software according to explanation of benefits or patient pay stubs.
Perform research of unidentified payments and credit balances, and process refunds as needed.
Prepare daily bank deposits, download electronic remittances, and maintain file retention for all facilities.
Munson Healthcare is northern Michigan's largest healthcare system, with eight award-winning community hospitals serving over half a million residents. The company values excellence, teamness, positivity, creativity, and commitment to exceptional experiences, and offers a supportive culture with benefits like tuition reimbursement and wellness programs.
Directly interface with clients to manage questions and feedback about our products and services.
Analyze and identify trends in client activity and inquiries.
Identify and develop operational efficiencies to scale the business and processes.
River builds the world’s most trusted financial institution for bitcoin, empowering people to take ownership of their financial lives. The company has raised over $50 million from leading investors and seeks candidates who think clearly and communicate effectively.
Provide day-to-day operational support to the sales team, ensuring client requests and internal tasks are completed.
Liaise with cross-functional teams including Sales, Operations, Legal, and Finance to resolve issues.
Track client information, support payment activities, and prepare accurate reports for clients.
Convera is a global leader in commercial payments, providing tech-led solutions to help over 26,000 customers move money across 140 currencies and 200 countries. With employees in 20+ countries, we foster an inclusive culture and value diversity, seeking growth-minded individuals to join our team.
Provide first-line customer support via phone, text, and email for Clair's users.
Become a product expert in Clair's signup process, wage advances (EWA), and repayment products.
Handle tough financial questions, crunch numbers, and ensure user satisfaction in a tech environment.
Clair is a fintech company that embeds digital banking and on-demand pay solutions into workforce management and payroll apps, enabling workers to access their earnings as soon as they clock out. The company is a small, mission-driven startup focused on serving hourly workers and creating financial freedom for them.
Manages high volume of outbound and incoming member calls regarding delinquent accounts.
Makes payment arrangements and contacts members to discuss outstanding balances.
Utilizes knowledge of bankruptcy, repossession, and other processes to resolve accounts.
Peak Credit Union is a financial cooperative that provides banking services to its members. The company emphasizes strong connections with members and local communities, and promotes a collaborative and supportive work environment.
Provide responsive, timely service to payroll partners via email and platform-based communication.
Resolve routine to advanced customer issues with Workers Comp knowledge and cross-functional collaboration.
Build relationships and advocate for partner needs while maintaining SLA's and improving processes.
Pie Insurance empowers small businesses by making commercial insurance affordable and easy as pie. They are a diverse team of builders, dreamers, and entrepreneurs driven by core values.
Research and process daily cash receipts, applying payments to correct customer accounts and policies.
Reconcile remittances to accounts receivable and resolve unapplied cash items.
Provide guidance to team members and support process improvements to enhance efficiency.
Crum & Forster provides specialty and standard commercial lines insurance through admitted and surplus lines companies. With over 2,000 employees across the US, the company has earned recognition as a great place to work, including the 2025 Great Place to Work Award.
Resolve customer inquiries related to payroll processing through email, chat, and phone.
Follow established workflows and documentation to ensure consistent case handling.
Develop foundational expertise in payroll systems, processes, and regional compliance.
We provide payroll client services, helping customers navigate payroll processes and resolve issues. We operate as a fully remote international team with a focus on autonomy and continuous learning.
Identify and match incoming payments to customer bookings and reconcile accounting entries across global accounts and multiple currencies.
Investigate and resolve unmatched or misapplied payments by working with internal teams and payment partners.
Troubleshoot bank and partner reporting issues to ensure accurate and timely identification of incoming funds.
Flywire is a global payments enablement and software company that solves high-stakes, high-value payments across education, healthcare, travel, and B2B industries. With over 1,400 employees representing more than 40 nationalities in 15 offices worldwide, we foster a collaborative, passionate culture focused on global impact.