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What You'll Do:
- Serve as the first point of contact for customers impacted by risk actions like account restrictions or closures.
- Manage inbound email inquiries about address updates, check reissuance, and business structure changes.
- Collaborate with internal Risk teams including AML, Fraud, and Sanctions for smooth handoffs.
What You'll Bring:
- 2+ years in customer operations, ideally in fintech or banking.
- Strong understanding of AML and risk functions in financial institutions.
- Excellent written communication and organizational skills.
Total Rewards:
- Competitive base salary, equity, and benefits.
- Salary ranges vary by location and experience.
Mercury
Mercury builds a complete finance stack for startups, offering banking and financial services. Since 2019, it has grown to over 300,000 startups and small businesses around the world.