Resolve customer email requests and provide support on agency commission questions.
Assist customers with technical issues and collaborate with Engineering to find long-term solutions.
Support new agency setup and manage offboarding and business relationship changes.
Pie Insurance empowers small businesses by making commercial insurance affordable and easy through technology. The company is a diverse team of builders and entrepreneurs guided by core values.
Resolve customer inquiries related to payroll processing through email, chat, and phone.
Follow established workflows and documentation to ensure consistent case handling.
Develop foundational expertise in payroll systems, processes, and regional compliance.
We provide payroll client services, helping customers navigate payroll processes and resolve issues. We operate as a fully remote international team with a focus on autonomy and continuous learning.
Deliver excellent customer experience by building rapport, understanding needs, and providing knowledgeable support in a fast-paced environment.
Answer incoming calls, service existing accounts, educate customers on coverage, and resolve policy, billing, and account questions.
Quote additional insurance products, complete applications, meet performance objectives, and maintain knowledge of insurance products and regulations.
Our partner is a company providing insurance customer service and support across the United States. They offer a collaborative work environment focused on customer service, teamwork, and employee development with opportunities for growth.
Guide customers through Payroll and Taxes products, serving as their advocate to influence product decisions and roadmap.
Troubleshoot issues and provide clear, concise guidance on payroll processing and tax support.
Collaborate across teams to ensure customer success and stay updated on latest product features.
Gusto handles payroll, health insurance, 401(k)s, and HR for small businesses. With teams in Denver, San Francisco, and New York, the company supports more than 500,000 small businesses nationwide and is building a workplace that reflects the people it serves.
Provide hands-on partner support, resolve tickets, and investigate complex payroll and tax issues.
Lead and develop the Support team, set expectations, and drive performance and quality.
Drive cross-functional resolution with Engineering, Product, and other teams to resolve partner escalations.
We're rebuilding payroll on modern infrastructure, powering businesses that run payroll. As a growing team, we value creative problem-solving and grit to simplify payroll for thousands of employers.
Independently handle all aspects of workers' compensation medical only claims from set-up to closure.
Conduct timely investigations and make accurate compensability decisions within statutory requirements.
Provide excellent customer service to partner agents and insureds while collaborating with internal teams.
Pie Insurance is a technology-driven commercial insurance company focused on empowering small businesses. It fosters a diverse and entrepreneurial culture among its team of builders and dreamers.
Review and analyze existing policies for renewal, including term file corrections and changes.
Gather and input information from third-party services, verify premiums, and determine pricing and coverage terms.
Build and maintain outstanding customer relationships and provide technical assistance to cross-functional teams.
Pie Insurance leverages technology to transform how small businesses buy and experience commercial insurance, making it affordable and as easy as pie. They are a diverse team of builders, dreamers, and entrepreneurs driven by core values and operating principles.
Resolve customer inquiries on payroll and platform issues via email, chat, and phone.
Investigate discrepancies, document resolutions, and escalate complex cases.
Build payroll knowledge and contribute to process improvements.
The company provides payroll and HR services to businesses globally. It operates with a fully remote, globally distributed team and emphasizes flexibility, inclusivity, and employee wellbeing.
Take great care of customers by catching gaps, discounts, and renewal spikes they didn't know about.
Answer inbound calls and process service requests for auto, home, and other policies.
Problem-solve to remove barriers and improve the product by sharing customer feedback.
Jerry.ai builds an AI agent to help people manage their car and home ownership, including insurance, repairs, and financing. The company has over 5 million customers, is fully remote, and has a team-oriented culture.
Resolve customer inquiries related to payroll processing, discrepancies, and platform usage via multiple channels.
Ensure timely responses and clear communication while adhering to service level agreements.
Document issues, follow escalation paths, and develop foundational payroll expertise.
Remote is a global HR platform that helps businesses recruit, pay, and manage international teams. The company has a distributed workforce across 6 continents, fostering an asynchronous work culture with a focus on innovation and automation.
Acts as the first point of contact for customer requests related to commercial audits and workers' compensation policies.
Establishes and maintains professional relationships with external and internal customers.
Completes research, coordinates with departments, and documents transactions accurately.
Liberty Mutual provides insurance and related services, including premium audit and workers' compensation support. The company is a large, global insurer with a culture that values inclusion, support, and professional development.
Provide daily phone coverage for the Notice of Loss 800 number and set up claim first notices.
Keep accurate records of customer interactions and provide timely answers to routine claim inquiries.
Serve as a customer advocate and embrace Pete's Principles to deliver outstanding customer experience.
Travel Insured International is a leading travel insurance provider with more than 30 years in business, offering travel protection plans to consumers and agency partners. As part of Crum & Forster's Specialty Business Unit, the company fosters a dynamic, ambitious, and inclusive work environment focused on career development and community support.
Taking great care of our customers by catching issues they didn't know to ask about.
Answering inbound calls from customers shopping for insurance and handling policy changes.
Problem solving to remove barriers between customers and the right coverage.
Jerry is building an AI-powered platform to help people manage their car and home ownership, from insurance to repairs. The company has over 5 million customers, is profitable, and fosters a culture of high-energy, team-oriented, and fully remote work with a focus on mutual support.
Provide outstanding customer service to families and coordinate information between physicians, insurance companies, and clinics.
Obtain insurance authorizations and research benefits, eligibility, and authorization requirements.
Communicate cost shares and financial responsibilities to families to help them make informed treatment decisions.
Cranial Technologies is the only company dedicated to researching and treating plagiocephaly (flat head syndrome) and correcting infant ear shapes with EarWell. They have treated over 500,000 babies and offer a remote, customer-focused culture.
Handle high-volume customer interactions across phone and email, guiding small business owners from onboarding to their first payroll.
Own your ticket queue like a sales opportunity pipeline, managing tasks and priorities.
Proactively position plan upgrades and cross-sell opportunities for Health Insurance, Workers' Comp, and 401(k).
Gusto handles payroll, health insurance, 401(k)s, and HR for small businesses, supporting more than 500,000 small businesses nationwide. With teams in Denver, San Francisco, and New York, they build a workplace that reflects the people they serve.
Resolve complex participant inquiries and escalated cases, providing consultation and guidance to team members.
Identify process improvement opportunities through case reviews and support the implementation of improved processes.
Create and maintain team metrics and dashboards to improve operational visibility and efficiency.
The partner company provides healthcare benefit account administration and complex issue resolution. They offer a fully remote work environment with a focus on operational excellence and customer service.
Execute assigned payroll tax tasks: process accurate payroll runs, review output reports, and assist with tax filings and payments across jurisdictions.
Research and resolve standard State and Federal payroll tax notices, escalating complex cases and drafting responses with supporting documentation.
Support payroll correction workflows, manage personal work queue by SLA deadlines, and identify recurring issues for process improvement.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, the company prioritizes a culture of inclusion and diversity.
Manage end-to-end payroll support for multiple clients, ensuring accurate and timely delivery.
Resolve complex payroll issues, conduct root cause analyses, and implement corrective actions.
Configure Workday payroll elements and support year-end activities like W-2 adjustments.
Our partner is a payroll services company that delivers end-to-end payroll support to a portfolio of customers. The culture is values-driven, collaborative, and focused on innovation, with opportunities for professional growth.
Serve as a trusted resource for clients throughout the claims process, coordinating with carriers and account teams.
Monitor claim activity and advocate for prompt, clear communication on behalf of clients.
Maintain accurate documentation and identify complex claims for escalation.
Risk Services of Louisiana, a Leavitt Group affiliate, provides insurance services and claims advocacy. The company is part of a larger network that values client service and professional growth.
Manage and investigate lost time workers' compensation claims, including coverage, liability, and exposure.
Evaluate claims for settlement and negotiate with claimants and attorneys to resolve files timely.
Maintain accurate reserves and document all claim files with appropriate payments and updates.
Acrisure is a global fintech leader that connects clients with customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, and mortgage services. With revenue of nearly $5 billion and over 19,000 colleagues in 20+ countries, the company emphasizes entrepreneurial spirit, leadership, accountability, and collaboration.