New Sales Implementation Associate

About the Role:

• This role blends technical problem-solving with sales and customer service, helping small business owners set up payroll and HR correctly.
• You will enter past information, catch setup mistakes, and navigate state and federal tax guidelines across all 50 states.
• This is where technical sales careers start at Gusto, building foundational expertise in payroll, tax, and compliance.

What You'll Do:

• Handle high-volume customer interactions across phone and email, guiding small business owners from onboarding to their first payroll.
• Own your ticket queue and proactively position plan upgrades and cross-sell opportunities for Health Insurance, Workers' Comp, and 401(k).
• Configure compliance policies for sick time, PTO, and overtime, and work with the Risk team to build trust.

What We're Looking For:

• 1+ years in a high-volume sales or customer service role with cross-selling or hitting quotas; new grads with internship experience are welcome.
• Eager to learn tax codes, compliance rules, and payroll mechanics with a customer-obsessed, goal-oriented mindset.
• Strong communication across phone, email, and chat, with proven experience integrating AI into daily workflows.