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About the Role:
- You will guide customers through Payroll and Taxes products, serving as their advocate.
- You will collaborate across teams to influence product development and roadmap.
- You will thrive in a fast-paced environment while expanding your skills.
Day-to-Day:
- Champion customer success via email, chat, and phone to resolve inquiries.
- Stay ahead of the curve on latest product features and communicate updates delightfully.
- Flex during annual volume spikes from December through March with weekend overtime.
Requirements:
- 1+ years of payroll industry experience with foundational understanding of taxes and compliance.
- 2 years in a customer-facing role, ideally in a contact center or accounting/payroll environment.
- Proficient in GSuite and Mac; familiarity with Salesforce, JIRA, and Slack is a bonus.
Gusto
Gusto handles payroll, health insurance, 401(k)s, and HR for small businesses. With teams in Denver, San Francisco, and New York, the company supports more than 500,000 small businesses nationwide and is building a workplace that reflects the people it serves.