As a Client Success Specialist, you'll guide new clients through the onboarding process for our unemployment management services—from initial setup to full implementation. We are looking for experience communicating the value of the product and its features to customers, attention to detail, and an enthusiastic approach to client relationships. You'll report directly to the Director of Provisioning.
Wrapbook is seeking a skilled and strategic Customer Success Manager (CSM) to join our Film & Television (FTV) team, with a focus on Mid-Market clients. In this role, you will serve as the primary relationship owner post-onboarding, driving feature adoption, account growth, and long-term client satisfaction. You will manage a book of business spanning union and non-union productions, acting as the strategic lead while partnering closely with Paymasters, Implementation, Labor Relations, and RevOps to deliver a high-touch, concierge client experience.
The role involves providing assistance to priority customers and business partners via email or phone, including analyzing needs, resolving issues, and providing system guidance. Responsibilities include managing support tickets, escalating when necessary, and acting as a subject matter expert on product features. Collaboration with Project Implementation Consultants is crucial for seamless customer transition.
An opportunity to advance your career in payroll and customer service, within a fast-paced, innovative company, contributing to a company making a global impact on the future of work. Work closely with clients and internal teams, fostering a collaborative and supportive atmosphere that values innovation and teamwork.