Point of contact for clients with escalation of issues. Resolves issues in a timely manner by working with the wider team. Manages Client expectation and sets expectations with Payroll Services Team both In-house & Partner Teams. Communicates with Clients, Stakeholders, Partners, Manager in a consistent manner. Ensures timely and accurate service delivery as per client SLA’s.
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Manage the end-to-end delivery and implementation of complex Payroll projects for Deputy’s largest enterprise customers. Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity. Mentor and support junior team members to build overall team capability. Validate customer requirements through technical workshops. Define and communicate project plans and collaborate with Solutions Architects to design custom solutions.
As a Support Specialist, you will handle diverse inquiries within our centralized support system, working closely with clients, employees, and internal teams to ensure efficient query resolution. You will resolve issues related to global employment, compliance, payroll, and employee support. Contribution to the success of a fast-growing, mission-driven organization is expected.