This is an exciting opportunity to join Remote at a pivotal moment and make a meaningful impact in the global employment space as a Payroll and HRIS Customer Success Manager. You will play a critical role as a trusted advisor and advocate for our customers. In this role, you will not only focus on building and nurturing strong, long-term relationships with customers but also have the unique opportunity to help shape, fine-tune, and improve Remote’s payroll and HRIS products.
The Customer Care Associate position at Remote is focused on supporting standard users. The Customer Care Associate will be responsible for providing customer support to various user types across a number of verticals and product areas via email and live messaging channels. Strong problem-solving skills are needed to enhance the customer journey and advocate for customer needs.
As a Customer Success Manager at Toku, you will own a portfolio of clients and guide them through their entire customer lifecycle, from onboarding and implementation to ongoing HR, payroll, and benefits operations. This role combines client management with operational expertise, which requires you to solve compliance challenges while driving process improvements in a fast-scaling startup environment. You will be the primary point of contact for your clients.
Deliver comprehensive, high-quality support of Wurk’s HRIS product line. The CSS will need to exemplify outstanding customer service skills as well as troubleshooting skills and have a passion for problem-solving, technology, and helping others to promote customer success.
HCM Customer Support Team Members assist with the customer’s utilization and optimization of the iSolved software. They help customers maximize the functionality of iSolved HCM by fielding customer calls, video calls, and web-form inquiries, providing appropriate responses, ensuring the customer understands the application, and is trained to use the HCM solution in their environment.