Provide written and phone support for customers on payroll software, resolving complex issues and detecting bugs.
Guide customers to optimal product use and independently solve technical and payroll-related questions.
Identify recurring requests and collaborate with support and development teams to improve product and self-service offerings.
Lexware develops accounting, payroll, tax, and financial software for self-employed individuals and small businesses, and is the market leader in Germany. The company fosters an agile, diverse culture with flexible hybrid work and is officially a Great Place to Work.
Lead end-to-end implementation of payroll bureau clients licensing the EarnIn Payroll product suite.
Configure platform, manage data migration, and deliver training to bureau administrators and end users.
Serve as primary point of contact, manage project plans, and ensure smooth go-live transitions.
EarnIn builds products that deliver real-time financial flexibility for those with unique needs of living paycheck to paycheck. The company is backed by world-class funding partners, has a healthy core business, and fosters a diverse and inclusive culture.
Resolve customer inquiries related to payroll processing through email, chat, and phone.
Follow established workflows and documentation to ensure consistent case handling.
Develop foundational expertise in payroll systems, processes, and regional compliance.
We provide payroll client services, helping customers navigate payroll processes and resolve issues. We operate as a fully remote international team with a focus on autonomy and continuous learning.
Resolve customer inquiries related to payroll processing, discrepancies, and platform usage via multiple channels.
Ensure timely responses and clear communication while adhering to service level agreements.
Document issues, follow escalation paths, and develop foundational payroll expertise.
Remote is a global HR platform that helps businesses recruit, pay, and manage international teams. The company has a distributed workforce across 6 continents, fostering an asynchronous work culture with a focus on innovation and automation.
Provide hands-on partner support, resolve tickets, and investigate complex payroll and tax issues.
Lead and develop the Support team, set expectations, and drive performance and quality.
Drive cross-functional resolution with Engineering, Product, and other teams to resolve partner escalations.
We're rebuilding payroll on modern infrastructure, powering businesses that run payroll. As a growing team, we value creative problem-solving and grit to simplify payroll for thousands of employers.