Serve as the primary point of contact for member questions throughout onboarding.
Assist members with inquiries related to tax, accounting, payroll, and U.S. corporate structures.
Manage inbound member inquiries about our product, process, taxes, and accounting via email and phone.
Collective aims to change how businesses-of-one work, providing technology and advisors to help members achieve financial independence. They offer an integrated platform for business incorporation, accounting, bookkeeping, tax services, and community access and are backed by firms like General Catalyst and Sound Ventures.
Close out aging cases and develop a triage method for case assignments.
Streamline the support case responses and escalation process as well as continue to train and develop the team members.
Focus on development, supporting your team and client escalations.
Wurk provides an all-in-one workforce management solution to employers in highly regulated industries. They've created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk.
Take responsibility for the entire customer journey, and grow them into long term partners with a direct focus on payroll services.
Own client retention & expansion, within payroll product and services.
Monitor account & customer health, preventing churn, and managing escalations, particularly those related to payroll issues.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams and encourage every member to bring their talents, experiences and culture to the table.