Member Support Specialist
Benefits
Unlimited PTO
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About The Role:
- Serve as the main contact for member questions during onboarding.
- Help members with tax, accounting, and payroll questions.
- Identify ways to make the onboarding process better.
What You'll Do:
- Serve as the primary point of contact for member questions throughout onboarding.
- Manage inbound member inquiries about our product, process, taxes, and accounting via email and phone.
- Proactively send updates and reminders about key onboarding milestones.
What You'll Bring:
- Familiarity with U.S. taxes, tax-filing procedures, U.S. corporate structures (LLCs/S Corps), and proficiency with online bookkeeping and payroll systems.
- Exceptional written and verbal English communication skills, with the ability to explain complex topics clearly and manage conflict effectively.
- Strong organizational skills with the ability to manage multiple clients and tasks simultaneously.
Collective
Collective aims to change how businesses-of-one work, providing technology and advisors to help members achieve financial independence. They offer an integrated platform for business incorporation, accounting, bookkeeping, tax services, and community access and are backed by firms like General Catalyst and Sound Ventures.