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Responsibilities:
- Close out aging cases and develop a triage method for case assignments.
- Streamline the support case responses and escalation process as well as continue to train and develop the team members.
- Focus on development, supporting your team and client escalations.
Required Skill Sets & Experiences:
- 2+ years of UKG Ready experience and 4+ years of experience with customer support.
- Strong problem solving and critical thinking skills and a passion for customer success.
- Leadership experience, attention to detail, and organizational skills.
What’s in it for you?:
- Competitive medical, dental, and vision plans, 100% employer-paid basic life insurance, short term disability, and employee assistance programs.
- Generous PTO, bonus, and stock options.
- Remote-friendly work environment and a paid sabbatical leave program.
Wurk
Wurk provides an all-in-one workforce management solution to employers in highly regulated industries. They've created a dynamic system to manage payroll, HR, timekeeping, and tax compliance, streamlining operations and minimizing regulatory risk.