Source Job

South America Unlimited PTO

  • Take responsibility for the entire customer journey, and grow them into long term partners with a direct focus on payroll services.
  • Own client retention & expansion, within payroll product and services.
  • Monitor account & customer health, preventing churn, and managing escalations, particularly those related to payroll issues.

Account Management Payroll HR Tech Stakeholder Management Customer Success

20 jobs similar to Senior Payroll Customer Success Manager - AMER

Jobs ranked by similarity.

$54,634–$61,701/yr
APAC Global Unlimited PTO 11w maternity

  • Act as a true subject matter expert for the country.
  • Process full end to end payroll in-house, statutory filing requirements, exceptions, approvals, payments and compliance.
  • Focus on KPIs and SLAs and implement and improve processes.

Remote helps modern organizations navigate global employment compliantly with ease. They enable businesses of all sizes to recruit, pay, and manage international teams, fostering a future-focused and asynchronous work culture.

$48,900–$110,000/yr
Unlimited PTO 11w maternity

  • Own compliance for your country or region and be the accountable expert for payroll compliance in your jurisdiction(s).
  • Embed legislation into Remote’s product; translate statutory rules, payroll logic, tax calculations, thresholds, and edge cases into structured requirements for Product and Engineering.
  • Lead complex audits and compliance programs and own and deliver multi-country or high-risk audits from planning through remediation.

Remote is solving the challenge of navigating global employment compliantly with ease, enabling businesses to recruit, pay, and manage international teams. Remoters are working from 6 different continents with values at heart and a future-focused work culture.

$41,524–$58,000/yr
Global Unlimited PTO 16w maternity

  • Own the complete Country Pod, ensuring payroll is processed on time and accurately.
  • Serve as a point of contact between internal and external stakeholders on all payroll country related matters.
  • Develop and implement best practices, key performance indicators and SLA metrics for the team.

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. With their core values at heart and future-focused work culture, their team works tirelessly on ambitious problems, asynchronously, around the world.

EMEA Unlimited PTO 2w maternity

  • Lead, manage, and scale the global team of Onboarding Consultants.
  • Define, implement, and monitor operational KPIs and performance metrics.
  • Partner with stakeholders to ensure cross-functional alignment.

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams; their team works tirelessly on ambitious problems, asynchronously, around the world.

North America

  • Co-own and manage a portfolio of enterprise customers, driving onboarding, adoption, and long-term value.
  • Build and maintain trusted relationships with senior customer stakeholders, providing strategic guidance.
  • Act as the voice of the customer internally, influencing product development and customer experience improvements.

Jobgether is connecting talent with opportunity. They appear to be a small to mid-sized company that values collaboration and clear communication.

$37,450–$84,200/yr
APAC Unlimited PTO 11w maternity

  • Own the collaboration with external Payroll partners.
  • Lead the evaluation and selection of vendors.
  • Oversee project timelines and deliverables.

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams with a future focused work culture.

Latin America

  • Manage end-to-end employee lifecycle processes including onboarding, offboarding, performance reviews, job changes, leaves, and terminations.
  • Administer benefits programs, coordinate with vendors, and ensure compliance documentation is accurate and up to date.
  • Serve as first point of contact for employee HR questions, concerns, and escalations, maintaining confidentiality and professionalism.

Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify the top-fitting candidates and share this shortlist directly with the hiring company, and they value inclusivity and collaboration.

Global Unlimited PTO 2w maternity

  • Lead, coach, and mentor the Global Payroll Implementation team — fostering a culture of trust, accountability, and excellence.
  • Standardise and continuously improve global payroll implementation processes, tools, and documentation.
  • Serve as the primary point of contact for key internal stakeholders, ensuring visibility into implementation progress, risks, and performance metrics.

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams and encourage every member of the Remote team to bring their talents, experiences and culture to the table to help them build the best-in-class HR platform.

South America Europe

  • Consolidate payroll inputs and submit data to external providers, audit final reports, and coordinate with Treasury for funding and salary payments.
  • Own the resolution of employee queries through the Jira ticketing system, Slack, and email, acting as the subject matter expert for inquiries regarding payroll discrepancies.
  • Manage social security and tax payments, maintaining the Standard Operating Procedures (SOPs) for all countries to ensure process continuity and audit readiness.

DLocal enables big companies to collect payments in 40 countries in emerging markets. They are a global team of 1000+ teammates from 30+ different nationalities that makes it all happen, in a flexible, remote-first dynamic culture.

Europe Unlimited PTO 16w maternity

  • Partner closely with Account Executives to understand customer goals.
  • Develop a deep understanding of Remote's product offerings.
  • Act as a trusted advisor, providing insightful recommendations.

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. They have a future-focused work culture.

APAC Unlimited PTO 16w maternity

  • Proficient in vendor management.
  • Expertise in international payroll practices and compliance requirements.
  • Manage complex projects from planning to execution.

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams, with Remoters working from 6 different continents. They have a future focused work culture.

Global

  • Manage a portfolio of sponsor and client accounts, leading recurring calls, business reviews, and ad-hoc engagements.
  • Drive responsiveness and service levels for sponsor requests, communicating with accuracy and awareness of business risks.
  • Translate sponsor goals into cross-functional delivery plans.

Jobgether is a company that uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

  • Anticipate future business and system requirements through research and analysis.
  • Engage in first-line testing before the formal Quality Control phase.
  • Identify potential areas of compliance vulnerability and risk and escalate to the Head of Compliance.

Deel is an all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity. They are a large, globally distributed company with 7,000 employees across 100+ countries, fostering a connected and dynamic culture of continuous learning and innovation.

$48,900–$137,450/yr
Europe US Unlimited PTO 16w maternity

  • Manage strategic partner relationships and drive measurable growth.
  • Develop skills across program management, stakeholder influence, and operational execution.
  • Contribute directly to Remote’s broader growth and partner ecosystem.

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams, with a future-focused work culture team that works asynchronously, around the world.

Europe

  • Manage a portfolio of accounts, leading recurring calls and business reviews.
  • Translate sponsor goals into cross-functional delivery plans.
  • Collaborate with Clinical Operations to improve sponsor experience.

Jobgether is a platform that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

Brazil

  • Proactively manage customer health through targeted engagement.
  • Accelerate product adoption and communicate clear ROI.
  • Cultivate and grow customer relationships through strategic advice.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

US

  • Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts.
  • Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.
  • Build trusted relationships: Engage stakeholders across all levels of the institution—from administrators and faculty to executive leadership—to strengthen advocacy and partnership.

Turnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. They are a global organization with team members in over 35 countries, experiencing a remote-first culture.

  • Being our in house HR expert for the assigned region, and handling all complex people related matters as they may relate to the EOR employee lifecycle at Deel
  • Owning and driving EOR employee lifecycle: onboarding/off-boarding, orientation, employee support, performance management, payroll, benefits
  • Providing a high-level of support to our EOR employees, being the first point of contact for any HR related queries

Deel provides an all-in-one payroll and HR platform for global teams, combining HRIS, payroll, compliance, benefits, performance, and equipment management. With a team of 7,000 spanning more than 100 countries, they foster a connected and dynamic culture that drives continuous learning and innovation.

Europe

  • Accelerate adoption and time-to-value of Employee Service solutions
  • Serve as subject matter expertise in internal service delivery and employee workflows
  • Partner with customer success managers to enhance service delivery

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

Philippines

  • Take full ownership of customer accounts immediately after contract close
  • Ensure operational alignment and monitor customer usage and satisfaction
  • Create repeatable processes that scale across thousands of locations

They use an AI-powered matching process to ensure candidate applications are reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.