Deliver excellent customer experience by building rapport, understanding needs, and providing knowledgeable support in a fast-paced environment.
Answer incoming calls, service existing accounts, educate customers on coverage, and resolve policy, billing, and account questions.
Quote additional insurance products, complete applications, meet performance objectives, and maintain knowledge of insurance products and regulations.
Our partner is a company providing insurance customer service and support across the United States. They offer a collaborative work environment focused on customer service, teamwork, and employee development with opportunities for growth.
Investigate mental health benefits and verify eligibility, authorization, and insurance requirements via phone, portals, or fax.
Contact patients to clearly communicate cost estimates, financial options, and liability including copays, coinsurance, and deductibles.
Collaborate with front office, billing, and intake teams to resolve insurance issues and correct errors in the practice management system.
Mindpath Health is a national leader in mental health services, providing psychiatric and therapy services across six states via in-person and telehealth appointments. The team is deeply committed to compassionate, collaborative care and supporting total health.
Provide daily phone coverage for the Notice of Loss 800 number and set up claim first notices.
Keep accurate records of customer interactions and provide timely answers to routine claim inquiries.
Serve as a customer advocate and embrace Pete's Principles to deliver outstanding customer experience.
Travel Insured International is a leading travel insurance provider with more than 30 years in business, offering travel protection plans to consumers and agency partners. As part of Crum & Forster's Specialty Business Unit, the company fosters a dynamic, ambitious, and inclusive work environment focused on career development and community support.
Serve as the primary financial contact for caregivers during onboarding, explaining insurance benefits and estimated costs.
Collaborate with care coordination and clinical teams to ensure a seamless onboarding experience.
Maintain accurate documentation of all caregiver interactions while upholding HIPAA and privacy standards.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has a collaborative culture focused on delivering transformative care through technology.
Acts as the first point of contact for customer requests related to commercial audits and workers' compensation policies.
Establishes and maintains professional relationships with external and internal customers.
Completes research, coordinates with departments, and documents transactions accurately.
Liberty Mutual provides insurance and related services, including premium audit and workers' compensation support. The company is a large, global insurer with a culture that values inclusion, support, and professional development.
Handle inbound and outbound member and provider inquiries via phone, email, and chat with professionalism and empathy.
Provide accurate information on benefits, eligibility, claims, prior authorization, billing, and provider portal support.
Collaborate with internal teams to resolve complex cases, identify process improvements, and meet performance goals.
XO Health is the first health plan designed by and for self-insured employers, delivering a unified health experience for members, providers, and payers. We are growing a multi-disciplinary team of diverse and digitally empowered employees committed to rebuilding trust in healthcare through transformation.
Serve as a trusted resource for clients throughout the claims process, coordinating with carriers and account teams.
Monitor claim activity and advocate for prompt, clear communication on behalf of clients.
Maintain accurate documentation and identify complex claims for escalation.
Risk Services of Louisiana, a Leavitt Group affiliate, provides insurance services and claims advocacy. The company is part of a larger network that values client service and professional growth.
Serve as the primary point of contact for clients regarding premium audit inquiries, handling phone and email communications with clear and accurate information.
Coordinate communication between clients and the audit team to ensure smooth processes, including scheduling appointments and gathering documentation.
Maintain accurate records, prepare audit reports, and identify process improvements to enhance client interactions and service delivery.
Crum & Forster provides specialty and standard commercial lines insurance products through admitted and surplus lines companies. With over 2,000 employees across the U.S., the company is recognized for its superior customer service and has earned a Great Place to Work Award for its employee-first focus.
Act as a liaison between patients, providers, and insurance companies to ensure accurate data collection and compliance.
Verify insurance benefits, eligibility, and prior authorization requirements for scheduled patients.
Notify patients of estimated liability and act as a financial counselor regarding insurance and payment options.
Vail Health is the world's most advanced mountain healthcare system, providing exceptional care through a 56-bed hospital and various outpatient services. It is a nonprofit organization committed to patient-centered care and community well-being.
Proactively monitor patient insurance eligibility and authorization status to prevent therapy interruptions.
Work directly with patients, sales teams, and physicians to obtain updated insurance or clinical documentation.
Serve as primary point of contact for patients, providers, and field partners, answering benefits and authorization questions.
LUX Infusion reimagines infusion care to be more human, supportive, and connected. It is a clinician-led, U.S.-based organization committed to inclusion, diversity, equity, and advancement.
Respond to member and provider inquiries about Medicare benefits, claims, and enrollment via phone and email.
Analyze issues, document outcomes, and maintain accurate records in internal systems.
Collaborate across departments to resolve service issues and support contact center documentation.
Curana Health provides value-based primary care services for the senior living industry, including skilled nursing facilities and assisted living communities. With over 1,000 clinicians serving more than 1,500 communities across 34 states, the company has experienced rapid growth since 2021 and participates in innovative CMS programs.
Serve as primary point of contact for patients and families regarding insurance coverage for services.
Obtain, verify, and accurately enter all required patient and insurance information into the registration system.
Identify pre-authorization needs, make insurance eligibility decisions using online systems, and follow up on verification issues in a timely manner.
Munson Healthcare is northern Michigan's largest healthcare system with eight award-winning community hospitals serving over half a million residents across 29 counties. The organization values excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for patients and each other.
Prepare and file stop loss claim submissions, assessing eligibility against policy terms and gathering required documents.
Build and maintain claimant files, ensuring accurate and audit-ready records throughout the claim lifecycle.
Track and recover outstanding reimbursements, monitoring requests and following up with carriers to drive resolution.
Personify Health created the first and only personalized health platform, bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. The company serves employers, health plans, and health systems with data-driven solutions and is on a mission to empower people to lead healthier lives.
Provide customer support via phone, chat, SMS, email, and social media regarding policies, billing, and claims.
Handle complex inquiries including policy changes, payment processing, and escalated issues with accuracy.
Document interactions and maintain customer privacy while using critical thinking to resolve concerns.
Mercury Insurance is an insurance company dedicated to helping people reduce risk and overcome unexpected events for over 60 years. It is a midsize employer with a collaborative culture that values diversity, recognition, and professional growth.
Make high-volume outbound calls to investigate and bill medical claims for auto accidents.
Research accident details to determine payer and submit bills with proper documentation.
Follow up on unpaid bills, resubmit for additional payment, and contribute to team reports.
We help hospitals recover the revenue they've earned, trusted by over 1,300 hospitals across 48 states. We combine specialized expertise with proprietary technology and have built a supportive workplace where people embrace innovation.
Submit provider bills to health insurance or MedPay carriers accurately and timely.
Follow up with providers and insurance carriers to ensure prompt payment and maximize client recovery.
Verify medical balances and coordinate benefits to facilitate smooth settlement distributions.
Parnall Law Firm is the largest personal injury firm in New Mexico, dedicated to advocating for clients when they need it most. The team is a group of passionate advocates with a culture of learning, growing, and supporting one another.
Manage all aspects of client personal insurance needs, from information gathering to policy administration.
Explain coverages, suggest enhancements, and resolve customer inquiries.
Maintain client relationships, handle account records, and process renewals and endorsements.
Hilb Group is a Top 25 middle-market independent insurance broker offering property & casualty, employee benefits, HR consulting, and retirement services. The company provides the resources of a big broker with personal service, and values trust, passion, integrity, and growth.
Research and follow up on unpaid insurance claims via mail and phone.
Review and appeal underpaid or rejected claims, coordinating with collection agencies as needed.
Respond to customer inquiries, resolve billing discrepancies, and maintain accurate records.
Accendra Health simplifies healthcare by delivering essential products and services beyond traditional settings, with a focus on home-based care. With over 6,000 teammates across 250 locations nationwide under the Apria and Byram Healthcare brands, we are dedicated to personalized care and accessible health solutions.
Ensure timely and accurate adjudication and payment of medical claims.
Process appeals and disputes by gathering and verifying claim information.
Work independently and as part of a team to meet daily processing quotas.
Sana is a health plan solution built for small and midsize businesses, designed around integrated primary care. Founded in 2017, Sana is remote-first with a fully distributed team across the U.S., valuing curiosity, ownership, and speed.
Act as the single point of contact for plan sponsors, delivering superior customer service and solving issues.
Communicate key plan features, assist with compliance, and manage annual testing and reporting.
Maintain up-to-date knowledge of ERISA legislation and collaborate cross-functionally to optimize customer plans.
Human Interest is on a mission to ensure that all workers have access to retirement benefits by making it affordable for small and medium-sized businesses. It is a high-growth fintech company backed by top investors including BlackRock, SoftBank, and TPG, and has been recognized as a Great Place to Work.