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Why This Role Matters:
- Helps patients remain on therapy without delays or disruption.
- Provides clarity and reassurance during insurance or coverage changes.
What You’ll Do:
- Monitor monthly insurance eligibility and authorization status for assigned active patients.
- Identify coverage changes and work directly with patients, sales teams, and physicians to obtain updated insurance or clinical documentation.
- Serve as the primary point of contact for patients, providers, and field partners, answering benefits and authorization questions.
What We’re Looking For:
- 1–3 years of experience supporting patient referrals, prescription services, or reimbursement in infusion or specialty therapies.
- Experience delivering high-quality customer service to patients and healthcare providers.
LUX Infusion
LUX Infusion reimagines infusion care to be more human, supportive, and connected. It is a clinician-led, U.S.-based organization committed to inclusion, diversity, equity, and advancement.