Operations Associate
Benefits
Unlimited PTO
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About the role:
- Handle inbound chat and email inquiries from members, delivering clear, empathetic, and solutions-focused support.
- Develop, maintain and execute processes that provide key services to users across chat and email channels.
- Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently.
About you:
- You have an interest in personal finance and a desire to see others succeed in managing their money.
- Excellent written communication with the ability to listen actively and de-escalate when needed.
- Proactive problem solving and workflow management skills to balance multiple competing priorities.
We offer:
- Health, Dental & Vision Plans, Life Insurance, and Long/Short Term Disability.
- Competitive pay, 401k Matching, and Team Member Stock Purchasing Program.
- Unlimited PTO, Learning & Development Opportunities, and Tuition Reimbursement.
Rocket Money
Rocket Money's mission is to improve the financial prosperity of millions of people by offering a unique understanding of their finances and services that save time and money. The company is a growing fintech with a focus on member support, offering a collaborative culture and benefits like unlimited PTO.