Operations Associate

Rocket Money

Remote regions

US

Salary range

$20–$22/hr

Benefits

Unlimited PTO

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About the role:

  • Handle inbound chat and email inquiries from members, delivering clear, empathetic, and solutions-focused support.
  • Develop, maintain and execute processes that provide key services to users across chat and email channels.
  • Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently.

About you:

  • You have an interest in personal finance and a desire to see others succeed in managing their money.
  • Excellent written communication with the ability to listen actively and de-escalate when needed.
  • Proactive problem solving and workflow management skills to balance multiple competing priorities.

We offer:

  • Health, Dental & Vision Plans, Life Insurance, and Long/Short Term Disability.
  • Competitive pay, 401k Matching, and Team Member Stock Purchasing Program.
  • Unlimited PTO, Learning & Development Opportunities, and Tuition Reimbursement.

Rocket Money

Rocket Money's mission is to improve the financial prosperity of millions of people by offering a unique understanding of their finances and services that save time and money. The company is a growing fintech with a focus on member support, offering a collaborative culture and benefits like unlimited PTO.

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